Call Center Features in Communications Manager Express
CallManager Express supports several call center features previously unavailable in a small business environment.
In future chapters we will explore each of these in depth.
Hunt GroupsBoth statically defined and dynamic hunt groups that users can log in and out of.Automatic Call Distribution (ACD)Includes queuing by using CallManager Express' BACD service and hunt groups.Music on HoldEither though a .wav file or external audio sourceAutoAttendantUp to five autoattendantsIncludes dial by name and dial by number functionalityIncludes a script editor to create custom scriptsCTI integration to several leading products including:Microsoft OfficeMicrosoft CRMSalesforce.com
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: