Posted below is a Smart CallConnector Operator Overview & Tutorial which can be used by users to learn how to use the Operator Console to process calls or by partners to demonstrate the features of the Operator Console.
The Smart CallConnector Operator Overview is about 5 mins long and includes slides on what the Operator console does, customizing the interface and handling one call. An audio voice over of the features is included.
The tutorial runs for about 12 mins if you watch from start to finish. Use the Table Of Contents (TOC) button on bottom right to choose different sections to go to. Screen callouts are used during the presentation along with mouse clicks, no audio track in this version.