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Welcome to the Unified Communications 500 (UC500) Software Download page. This page contains the most recent software for UC500 Series platform.

UC500 Software Packs
The UC500 Software Packs contains large zip files with all necessary files for the UC500 Series platform. The zip file contains multiple TAR/archive files for each component of the UC500, including the IOS image for the UC520 platform, IP Phone firmware files, UC500 call processing (CME) supporting files, and UC500 Voice Mail.

Two types of Software Packs are available;

General Availability (GA) is the recommended version for most customer deployments and is considered the most stable version available. A GA release is pre-installed on the UC500 shipped from Cisco.
GA releases are based on IOS T train releases and have had previous customer deployments using EA versions.

Early Adopter (EA) is a version where some new features (or hardware) are introduced, and the software has not had many customer deployments, and the software application could have issues. Based on IOS BU Special releases, Early Adopter versions are usually recommended for lab, demo or customer deployments where it is understood some risk exists for product or feature stability or functionality. Please note that not all new features in the EA pack are supported with CCA, manual CLI may be required with limited support by SB Support Center. 

Both the GA and EA releases are both fully supported by the Cisco Support groups.

UC500-CUE localization files
The CUE 3.0.3 localization files provide support for Mexican Spanish, French, US English, European Spanish, Latin American Spanish, British English, Canadian French, German, Italian, Danish, and Brazilian language.

IP Phone localization files
The IP Phone localization files provide support for languages, languages, network tones and cadences. The supported locales include Bulgarian, Chinese-Chinese, Chinese-Taiwanese, Croatian, Czech Republic, Danish, Dutch, Finnish, French, Greek, German, Hungarian, Italian, Japanese_Japan, Korean, Norwegian, Polish, Portugese-Brazil, Portugese-Portugese, Romania, Russian, Serbian Republic of Montenegro, Serbian Republic of Serbia, Slovakian, Slovenian, Spanish, Swedish, Turkey, UK English and US English.

Information on specialization can be found at For those partners that do not have one of these certifications should not download this software. End customers should work with their partners, or Cisco account teams if they are interested in deploying Cisco Unified Communications Manager Express.

Users that have a valid Cisco Service Contract are eligible to access current and future versions (if made available by Cisco) of software from Cisco. Partners that have not purchased a Service Contract for the Cisco UC520 are eligible to download the below UC500 files in order to obtain the current version of UC520 software within 30 days of the product purchase from Cisco or an authorized Cisco Partner. The intent is to give users an option to provide a current version of software for the UC520 upon the initial deployment of the product. Access to software for this purpose requires a valid account. Any future software update (if made available by Cisco) beyond the 30 day period of initial purchase from distribution requires a valid service contract.

By proceeding to download any files on this page, or by sending to another individual by uuencoded email transmission, you agree to abide by the terms and conditions set forth in Cisco's Software License Agreement.

Accept     Decline

Dan Lukes

Software links above no longer works. The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions has been September 30, 2016. After this date, all support services for the product are unavailable, and the product becomes obsolete.

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