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Request a Smart Account for Customers

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g.savriacouty
Beginner

can you help me, our customer had this message after going on this line

 

"https://software.cisco.com/software/company/smartaccounts/home?route=accountcreation-account/setup/276754/pending"

"Désolé, il semble que ce compte dispose d'un identifiant de domaine du compte en attente d'approbation par Cisco. Un administrateur Cisco devrait vous contacter prochainement."
 
best regards,

This is regarding mismatch of domain for creating Smart Account.

 

Please note that by mistake the domain was put as deb.trinitytradex.com

 

However actually the domain name is www.trinitytradex.com

 

Please update the information in your system and confirm.