With the new CSPC 2.7 image, if up to 3 failed login attempts have occurred back to back, it will temporarily lock the account for 30 minutes. Can you please try and see if you're able to login after a 30 minute period?
I have reinstalled the ova and I can now login using admin and collector login accounts but I have a problem with root user is locked for more than 24 hrs.
I need to unlock it to be able to extract the collector file manually to upload it to Cisco portal.
I have a similar issue, I waited for more than 30 minutes and I'm still locked...
When you say "if you haven't changed the password", are you talking about the WEB interface admin account or the ssh account?
Does the web interface and the shell share the same accounts?