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Assistance: Unable to Generate CSPC Entitlement via SNTC Portal

lucasaraujo
Level 1
Level 1

Dear all,

I am reaching out regarding an issue we are experiencing with generating a CSPC entitlement through the SNTC portal.

We need to associate it with our collector to proceed with the necessary configurations via the GUI. Every time we attempt to click "Generate a new CSPC Entitlement" on the ALI collectors page, the page fails to load.

We have already tried from differents browsers but the issue persists.

Could you assist us in generating this internally?

Portal information: SCALA DATA CENTERS SA

3 Replies 3

enrirami
Cisco Employee
Cisco Employee

Hello,

Thank you for contacting Cisco.

Please provide the following information:

• CCOID:
• Company name:
• Company address:
• CR Party ID:

If you can share a screenshot showing the error would be helpful too.

You can share the information via private message.

Kind Regards,

Enrique Ramirez

I have just provided the information in a private message.

Best regards.

enrirami
Cisco Employee
Cisco Employee

Closing post due to inactivity.