Smart Net Total Care Portal and Collector Discussions

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Resolved! CSPS installation; OVA File; Smartnet includes CSPS????

I have been trying for a week to download the CSPS installation file - as you know, it's been offline (frustration point #1).  I'm reading the instructions from the Installation and configuration guide, and it tells me to download an .ova file and pr...

Resolved! SNTC Portal Report Error No Data The Grid returned no rows due to query or filters

Hello, Looking for some help with an error I receive when trying to bring up a report in the SNTC portal. When I go to my reports, I get a blank screen and an error, "No Data the grid returned no rows due to the query or filters."Collector has workin...

emanu26 by Beginner
  • 4 replies
  • 0 Helpful votes

Resolved! Device serial numbers missing from collection

I've noticed that our serial numbers for collector uploads are missing.  I checked the "View Managed Devices" section of the collector and noticed that the serial number column has a status of "S/N discovery disabled"  I am using the Locked SNTC data...

tonynt by Beginner
  • 3 replies
  • 0 Helpful votes