Smart Net Total Care Portal and Collector Discussions

Hello, My certificate already expired so I am Installing a new one but having issues with collector registration. The error says that the certificate cannot be installed because customer name has changed. Any help will be appreciated.

can someone please help me with the CSPC cli login issues I'm having? - admin login to Gui works- root and collectorlogin were never set as far as I know.- admin login to cli is locked due to failed logins - (waiting 30 min did not fix this, we also ...

Hello,I'm having trouble accessing Cisco Services Connection. Can you help me?I made the SNTC registration by entering the contract number and s/n of the product as requested. I had the return of successfully registered but SNTC is not available.Than...

i get a inventory report twice a week form the portal and the reports don't include serial numbers. Our third party smartnet inventory provider get the same report and they're saying the same thing.

Good morning team,   I have the following case of the account unicomer , customer have problems with licences every time we are going to update the collector however the customer told us that the licences is update , how we can proceed to solve the c...

I've already received emails saying I'm registered (over 24 hours ago) but when I click to log into the SNTC portal I keep getting redirected to the registration page. Then, if I click on Register again, I see this page momentarily:And then I'm redir...

Hello,When we do a successful upload via the Collector as attached print screen, we are NOT able to see the serial numbers on the SNTC portal but if we do a manual upload, the serial number will appear on the sntc portal. 

Hello,we are having an issue when registering the cbr admin in CSAM. The message is the Selected User have not successfully nominated.

Hello,When our partner is doing the registration in CSAM under External Roles to Users and administrators, the company is not reflecting the same as the email of the partner. Could you please validate?

Hello,I'm having trouble accessing Cisco Services Connection. Can you help me?I made the SNTC registration by entering the contract number and s/n of the product as requested. I had the return of successfully registered but SNTC is not available.Than...

Hi.I have a problem with logging in / enabling SSO ID on the CSPC.We have tried different SSO ID's and also tried to reload the CSPC but keep getting this error:

Good Morning, My customer is trying to access services.cisco.com portal, but when logging into the portal, it redirects his to another portal to register. He can never get pass the register. Grateful for any help.Achiles.