Smart Net Total Care Portal and Collector Discussions

Resolved! Customer Unable to Access SNTC Portal.

Hey everyone, I have a customer that was previously able to access the SNTC Portal - but as of Tuesday they can no longer access it. They are pushed back to registration, and they have tried to clear the cache, attempt different browsers, etc. Any a...

unable to log into sntc portal

I was able to log into and view the SNTC dashboard at services.cisco.com this morning using Chrome. Now I get redirected to the sign-up page at https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo. I get the same result using other bro...

[T4F] Account validation of customer manager

Hi team, I would like to validate the customer manager of customer t4f (customer: T4F ENTERTAINMENT and Inventory: SLNXSNTCAPP01), because the employee who made the initial configuration was disconnected from the company and we need the employee (hol...

CSPC / SNTC • Can you change the discovery job title to own descriptions ?

If so how - please advise nothing in the CSPC user guide I can see. thanks

NOT ABLE TO LOGIN ON CSAM PORTAL

SNTC portal was enabled for customer, information of devices was already uploaded about 5 days ago, but cannot enable CSAM portal for delegated admin. Cannot pass from review contract, on CSAM screen. Tried the same process with different navigators ...

CSPC Collector download page moved?

It appears the download link for CSPC has changed. It now directs you to https://software.cisco.com/download/home/286312935, but I cannot locate the software there. It doesn't come up in search either, using every combination of the name I can thin...

Resolved! CSPC 2.3 Software Download

Hi I am trying to install a test collector with CSPC 2.3 in order to test upgrade procedure prior to attempting this on the customer collector. Is this version available for download from Cisco? it appears the earliest version I can retrieve from...

SNTC - Not collecting serial number of WLC in HA Redundancy

Is there a way to get SNTC and the collector to acknowledge the HA redundant WLC in an HA WLC pair? Only the serial number of the first WLC in the pair is captured, essentially missing 50% of the wireless controller hardware I have. If this isn't po...

Not able to add user to CSAM

Hi, Customer is not able to add my user´s company to CSAM. Could you check for me, pls? Thanks in advance. Luciano.

Where are my contracts listed?

I used to have a page on the Cisco web site bookmarked, that had all of my Smartnet contracts listed.I logged in today to check some contact expiry dates, and apparently that page is now long gone, and despite my best efforts, I can't find my contrac...

Running Configuration - Startup Configuration

Hi there, My SNTC portal shows the "Running Configuration" and "Startup Configuration" from my own collector (image1) and I did not use SSH credentials, only SNMP credentials. My customer's collector used SNMP and SSH credentials and nothing appears ...

Resolved! Smart Net Total Care deleted inventory, import new file does not show any new inventory

Hello,I removed the inventory from Smart Net Total Care to start fresh. Now I see the get started link on the left and the green import device data button. I upload a file from the collector and receive a message that it was uploaded successfully. ...

CCO ID and partnership renewal

I wanted to ask if I am with employer X and serving during notice period and want to move my CCO while the gold partnership is in review with employer X but specializations have already been approved. Will the application in review be affected?

Smartnet total care collectors, portal & UCS?

Hello, I’m working on a major UCS (Unified Computing Servers) RFP for which i’m heavily pushing Smart services vs Partner Support. Are the services provided in UCS environment equivalent to the ones available in Routing & Switching? Installed Base In...

Resolved! Customer unable to accept agreement on CSAM

Have a customer that went through this issue a few months ago, now seeing it again. He's the DA, but when he logs into CSAM it's asking him to review agreement again, but there is nowhere to click. He's tried both https://cdceb.cloudapps.cisco.com/...

Smart Net Total Care Portal and Collector Discussions

Forum Posts

Resolved! Customer Unable to Access SNTC Portal.

unable to log into sntc portal

[T4F] Account validation of customer manager

CSPC / SNTC • Can you change the discovery job title to own descriptions ?

NOT ABLE TO LOGIN ON CSAM PORTAL

CSPC Collector download page moved?

Resolved! CSPC 2.3 Software Download

SNTC - Not collecting serial number of WLC in HA Redundancy

Not able to add user to CSAM

Where are my contracts listed?

Running Configuration - Startup Configuration

Resolved! Smart Net Total Care deleted inventory, import new file does not show any new inventory

CCO ID and partnership renewal

Smartnet total care collectors, portal & UCS?

Resolved! Customer unable to accept agreement on CSAM

Get ready! Great things are coming to Cisco Community

New name, same great product: Cisco Spaces

Don't miss the August 2022 Spotlight Award winners!

Unable to access SNTC portal

Cisco ISE authentication for all devices

CSPC Collection Platform Software Upgrade User Manual needs edits

SNTC Portal Will Not Create Segments

Serial and covered is not showed in the SNTC

Reports Failure

You do not currently have access to Smart Services Connection

CSPC discovery of Hyperflex servers

Unable to access SNTC portal. Please help

Delegated admin has left the company