Hello, I am having trouble accessing the CSAM portal with CBR admin rights. Thanks for your help!
Forum Posts
Have a customer trying to add our team CCOID via CSAM and he cannot select the CBR Admin (or any of the other options). We've tried multiple browsers, incognito mode, clearing cache, etc. Wondering what else we can do.
Resolved! CSAM Access
Hi We have been registered as DA for our organization and still unable to access CSAM , required access at the earliest as we need to implement CSPC Thanks & Rgds,Kiran
Resolved! Collector Captcha Gone.
Hey everyone, I have a customer trying to utilize the Collector and there is an issue where the Captcha image will not load. Customer has tried different browsers to no success in terms of attempting a login. It doesn't look like the image will load ...
When I go to add a new segment I have noticed that it does not take a ip range. Steps taken: Dashboards > Admin > Segment management > Actions > Create New Segment I set it to 'match any of the following conditions' and 'IP address' 'is in the rang...
Resolved! Collector Unable to Upgrade.
Hello,I have an issue with a customer who is unable to upgrade their collector from 2.7 to the newest versions of 2.8. All upgrade possibilities are greyed out and they are also unable to schedule an upgrade. We have tried different browsers as well ...
Hi.I noticed an Portal error today ('My Reports' option). Checked on FF+Chrome. Clearing browser data doesn't help. Regards,Piotr
We have had a few people leave the company over the last few months and I believe one was the DA.Also I was informed that one of our vendors is DA on some of our contracts, This is very worrying as I assumed the company should be DA on all contracts?
Hello, just testing the API to upload data to SNTC i got : "status": 200,"message": "Inventory successfully uploaded for processing" But when i use:https://apx.cisco.com/cs/api/v1/collections/import-inventory-status?customerId=XXXXXXXthere is no inf...
Hello everyone,I have a strange issue where two devices that are pulling into the portal should be showing in the Covered section. They appear on CCW-R as covered devices. They are active contracts, etc. The issue that lies in this is that the device...
Have a customer whose DA has left, we need one of their Customer Admins nominated as the DA.
Resolved! Unable to access Portal Reports
I went to access the SNTC Portal this morning and it does not have any of the reports available. I got a message that I did not have permission. It worked find last week. Is there something going on with access?
Hello community,after importing csv file with success, nothing happen on the SNTC portal.Please see the screenshot below: I do not see options available on the left menu, only getstarted and collectors tab.Click on collector no data are displayed.Any...
Resolved! SNTC Upload Failure
initial problem was CSPC not uploading due to the "Connectivity error"of which a bug which the upgrade would have solved.Successfully upgraded CSPC collector patch to 2.8.1.6 via CLI, (GUI failed completely) ,the problem still persists.Tried Download...
Resolved! CBRAdmin
Hi there, My customer gave me CBRAdmin access two days ago and I'm not able to access his portal yet. Can somebody help me? Regards
