Hola, les comento que hemos programado la recolección de inventario en la red y posteriormente con un día de desface, realizamos la carga programada de información del Porta de Cisco CSPC.El portal SNTC este me muestra 4 contratos asociados en Contra...
Forum Posts
Resolved! Inventory in SNTC portal
CSPC ver 2.8.1.6 Using SNMP v2 to collect network information for Cisco ASR9K and 900 series routers Inventory has been uploaded to SNTC portal however i'm only seeing the devices in the inventory but not the cards/ modules etc.How can i get the car...
We've pulled a custom inventory report for customer that we have CBR Admin access to and it's missing all coverage info, including the devices under contract with us. We are aware that the LOA must be validated within the portal to see other partner...
I have two router models that I've applied the necessary patches to, ASR 1001-X (CSCvn89145) and ISR 4331 (CSCvn77156), and after uploading a new collection they are still reporting the issue. There were IOS-XE upgrades performed in the same mainten...
Resolved! User-Role Assignements
I was tryto associate my account at Smart Net Portal of my customer but I cannot check the box. The contract is already associate at my account: ***** Removed proprietary information **** What I need to do?
I am trying to register for the Smart Net Total Care Portal and when I enter my credentials, it simply failes with: Error We encountered an error while processing your request. Please refresh this page or try again. I have tried multiple browsers wi...
The message below is displayed everytime I try to upload my devices on CSP.We gave all permissions to the server on firewall though it wasn't enough. A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMo...
Resolved! DA unable to grant access to CBRAdmin
A customer is trying to grant us access to their SNTC portal via CSAM and is unable to select the CBRAdmin box. We've tried multiple browsers including Chrome incognito, which has worked in the past. He is using the correct URL. I can share detail...
I have a customer and I am trying to setup SNTC, The customer is a Delegated Administrator of his organization and we are seeing the following error when trying to assign roles to access SNTC through Cisco services access management "No available rol...
Resolved! Stop uploading running or startup config
Hello all.I just installed my collector und could already discover device and upload informations. But in the portal I saw the startup and running config from my ISR an ASA is uploaded too.Is there an possibility to block uploading or block gathering...
Dear SNTC Community.I install Collector Version 2.8.1 and want to install all patches but saw "HTTP Status 404"How can I fix this issue to do all sw updates or is it possible to do this updates by CLI ?Kind regardsChristian
In CSPC I can see CISCO-UNIFIED-COMPUTING-STORAGE-MIBs and details of collected hard drives and raid controllers. However the uploaded data does not have this info in SNTC.
The Contract information columns are blank despite the contract in question being listed in the contracts section of SNTC
Hi, Acessing "Inventory > Summary", the information showing only "CHASSI" data, not separating between Modules, Power Supply etc... Attached is the image that proves it.
Resolved! Read error on some equipment
Hi, The equipments not showing correct information. Example: My CSP collecting IP Address 10.1.0.1, Hostname SW-DCF00-01(Attach 01). In SNTC, the Hostname of this equipment (10.1.0.1) is not correct (Attach 02). What cause is this?
