Hello team, I collected Viptelas data and uploaded them to SNTC. I can see half of them on the Contract report as covered. I also can see another half of the device on 'not recognized' because of: FALLOUT REASON: Ciber Processor:Ciber Pid not exist i...
Forum Posts
Hello,We already did a success upload to the sntc portal but not all the data is showing in the summary inventory. For example, the collector captured all the wlc but not showing any access , points or even not showing any modules, cards.Regards,Rena...
Hi, I submitted SNTC access request this Monday. However, our delegated administrator still hasn't received my request for approval. Does anyone know what might be the problem? Thank you! Lisa Guo
Resolved! Customer Cannot Update CSP-Collector
Hey everyone,I have an issue where the customer cannot update their CSP-C appliance from 2.7 to 2.8. They are constantly given an error when trying to update, and I quote: "Error occurred while fetching the information from databsae." How would we be...
Hi Team, Hope you're all doing well. 3 partners have the same issue with SNTC portal: "I could move ahead. I completed the registration process but I am unable to access the portal. It always redirects me back to the “register” page when I try to sig...
Hello - I'm helping add devices to SNTC via a CSPC collector and we're having problems with optical chassis not populating serial numbers. Additionally, the optical chassis do not collect any information about line cards, pluggables, etc. We do have...
Resolved! CSPC stuck in single user mode
Server stuck with the error messages "Telling init to go to single user mode. init: rc main process (xxx) killed by term signal. Give root password for maintenance.After entering the root password it goes to Bash.How do I recover the application?
Hi Team, Customer has two collectors and is willing to install additional two (4 in total). Right now, all data are sending to different tenants but idea is to see everything in one view. It will help to get a global and central visibility. How...
Is there a way to get the masked information for the services API removed. For instance the coverage API doesn't show the coverage end dates for a device. This is currently marked as confidential.
Hello guys, I am the DA, but I am not able to delete an user , from SNTC Portal, that has left the company. How can I proceed., he was was also a DA. Thanks in advanced
When I log into the SNTC portal I get different inventory results from day to day. Most days, our portal shows no information other than just the chassis. Every once in a while, we do see what looks like full results including chassis, modules, fan...
Hi team, I have an issue to access to Customer SNTC due to I can not see the costumer name on the gobal filters. Last Tuesday I recived a mail from service_access_management_support@cisco.com which said that I had been granted access to Cisco resourc...
Hi, Customer complete register on SNTC Portal sucessfully 2 days ago. If he tries to acess SNTC portal, the page loaded lead him to main page where he has the option to start registration again. Could you check for me what is the problem? Thanks i...
Hi,I need change the Cisco Registered Name on the costumer "PAQUETA CALCADOS".The reason is why in our country (Brasil), the native language use accentuation and at the moment of registry the Cisco Registered Name, the company used accentuation in re...
My CSPC system has not collected anything since March when it failed the automatic upgrade to 2.8.1.2. Not realizing that, I have tried to perform a manual upgrade to 2.8.1.4, but this has not gone well. The VM will not boot cleanly ...
