Smart Net Total Care Portal and Collector Discussions

Hi,I need change the Cisco Registered Name on the costumer "PAQUETA CALCADOS".The reason is why in our country (Brasil), the native language use accentuation and at the moment of registry the Cisco Registered Name, the company used accentuation in re...

                My CSPC system has not collected anything since March when it failed the automatic upgrade to 2.8.1.2.  Not realizing that, I have tried to perform a manual upgrade to 2.8.1.4, but this has not gone well. The VM will not boot cleanly ...

Hi everyone, today i have the following query. Can/should a CMX (10.4.1-2) server be loaded into the Collector? If yes, how? It doesn't support SNMP and when I tried with an HTTPS discovery it still seemed to fail.   Any advice would be appreciated.

Hi Team,Can you confirm if the Collector captures the Call Manager Express, CME? Regards

I have a customer that their DA is no longer with the company and needing to get a new DA nominated. Thanks in advance for your help! Doug Hudson

How do I change the names that show up on the "Inventory and Segment" listing in the SNTC portal for my company? My boss has decided he doesn't like the names and wants me to change them. How do I do this? Thanks!

A client can't access the portal despite it´s registered and confirmed as DA. After some review, I realized that he didn't have the Customer Admin role and after he tried to assign the role in CSMA tool, he couldn't because there weren't available ro...

I just upgraded the collector to 2.8.1.4 and now i don't see the software upgrade tab after login to the Collector. The Dashboard and Applications tabs are the only visible tabs. I don't suppose that's normal? 

Hi Community,   When login into SNTC, our customer (admin) can't see the Inventory and Segment recently created in "global filters" tab. However, we (partner - CBR Admin) can see the new inventory in the "Global Filters" tab and all data uploaded. Al...

Hello everyone, I have a customer that keeps receiving an Upload failed error where it keeps proceeding to display 'A connectivity exception occured while processing the request. The exception is HTTPs TransportMode has Failed 500 Internal Server Err...