Hello, We ran an inventory report on the SNTC portal for all the devices, and it still shows devices that were decommisioned. We have checked the CSPC collector to see if the device is still in the collectors database, but it was not. Is there a way...
Forum Posts
Hello,I had my profile associated with a company, and i wanted to remove the association so i went to the partner self service portal and removed my association, the tricky thing here is that after having the usernames login canceled by Cisco i use t...
I have an issues with our local collector WebUI login. I have the admin shell/collector/root passwords but when I log in to webUI I get presented with Security questions that do not save so I am unable to log in. Is someone from Cisco able to help he...
Hi All, We are getting an upload error on our CSPC, we have tried restarting, We have tried adjusting the "Collection Profile Export Boundary" to 1000 and then Replacing the Cert, and then rebooting the collector. We have checked the firewall rules ...
Hi Cisco Support, I am having issues viewing alerts and other tabs within Cisco’s Smart Net Total Care(SNTC).-We want to make this tool usable and seems pretty useful - but the slowness and inability to display affected devices is making it difficult...
I have been doing some digging and the which one the switch uses is easy enough to find, the routers seem to use the route processor, but I can't determine which one the WLC's use. Is it the route processor as well?
hi all, as i am installing the Cisco CSPC at a few sites i was wondering if there is any actual Compatabilitymatrix for this appliance.so we could check/validate all found devices secondy are there device made by Cisco not supported yet/anymore?
Hi Team,I am unable to verify my account for SMTC portal registration.Its showing contract is not active and not associated with cisco account profile. Please help to verify account to register in SNTC portal.Regards,Mahendra
Hi All, is there any update or maint' on the portal, cause my SNTC/PSS portal not showing any data ?
I have a cisco switch and the associated serial number is FCW2020F035. Is there a way to see if there is anything wrong with this device? Or if it is on some kind of grey list?
The DA at the company I work for has since left the organization and needs replaced - may someone advise on how we should proceed?
Hi team, I have been trying to use the application "SolarWinds Connector for Cisco SmartAdvisor" which uses SNTC to gather data on my devices; however, I have found that whenever the application tries to connect to Cisco it throws an error saying, "T...
Cisco collectors not being able to retrieve device serial number on the portal and wonder if i can get some help
After upgrading our log collector to 2.10.0.1 the uploads to our SNTC have stopped working. Then we upgraded from 2.10.0.1 to 2.10.0.5 but the uploads did not start working. Now we are prompted to upgrade to 2.10.0.6 but the upgrade now button appea...
Hi team, I need some help to assign new DA to my customer's company. The original left the company. Can you help us, please? Regards,
