They also don't show up at all under the Covered or Not Covered tabs in the SNTC portal, not sure why this is. It looks like the issue may be that the PID in the SNTC portal is showing PID N20-C6508 but in the Cisco database, it's showing up as UCS...
Forum Posts
Hi Can anyone please let me know how CSPC portal generates the vulnerability alerts for devices present in the inventory. We have observed alerts for Cisco Nexus devices on features which are not enabled on those devices. Does the tool generate ge...
Resolved! uploads failing with error 500
Hi We are having a problem uploading from a new collector. When uploading from the inventory process or from a manual upload it generates the error HTTPs transport mode has failed 500 internal server error. Connectivity from out firewall to the Cisco...
Hello, I haven't found a way to send my SNTC portal scheduled reports to an email address... or any other way to fetch it. Is this kind of feature available? Thanking you in advance? Renaud
I need to create 2 instances within the same customer. There are 2 areas that do not want to make delegate administrator access. Can you please help me?
We have installed a SNTC collector last year. we have completed all the initial configuration, device discovery but we seem to fail to upload data to the Portal. The server has been registered. I have to say that this is our first time we work with S...
Hey Team -- Sorry for all the separate posts, this is the 4th customer in 3 days that is unable to grant me CBR access when we have existing contracts etc. Will send info in PM.
Will provide CCOID, contract, and screenshot in PM.
Resolved! CBR Admin Assignments
I need to pass the CBR admin permission from one of our customer to my company, but the check box is not selectable. I already have all customer contracts registered in my CCO and even then the option to select does not appear. I have already perform...
I have a customer that cannot provide us CBR access via the CSAM tool. The option is "gray out". The customer cannot select any user options. I have the CCO ID information ready. Please PM asap.
Hi I am writing to request your support in reviewing an error in the Macro SNTC v3.6 when creating the views associated to a Customer service. This is because it classifies devices as "Uncovered", but they effectively have active services. In a...
Hi, i'm trying to upgrade the collector but at server connection screen, when i tried to setup with my CCO it says invalid user/pass. Is there some kind of special access to the section to be granted to my CCO userID? Thanks
Today the devices were imported via the SolarWinds connector for SNTC. Now we see the transaction, but those devices are still not displayed in the SNTC portal under inventory and segment. Refer attachment for the screenshots.
In the CSPC 2.7.3.1 Release Notes document, section 4 says there are new updates available for ESXi with Collector 2.7.3.1 release, gives instructions how to download the update, then references a document to follow the instructions to install, that ...
