I have uploaded our devices manually, but I noticed that I do not see the associated contract in the portal. I do see the contract when I go to My Devices in the Cisco Portal, but it does not show in SNTC and hence all the devices show up as not cove...
I noticed when I successfully login to the Cisco Smart Services Connection to gain visibility of Smart Net Total Care, that there is no longer an option to manually import a custom inventory. I was able to perform the File Import function successfull...
Hello,
I am trying to register on the SNTC portal, I have gone through the contract and serial number verification and selected the Delegate, I receied the email "Confirm your email address for Cisco Smart Net Total Care portal registration" and cli...
Hello everyone,
I have two Nexus 5k in my network and both are in portal and have contract, however the portal show just one Nexus () cover by a contract ( 95618866). Why don't show the other contract (96056404) covering my other Nexus?
My secon...
I am trying to discover devices with SNMP v3 and it keeps failing. I have tested SNMPv2c on the same device and it works fine. There are no ACL. We are using using SHA-1 and AES-128 and the usernames and passwords are correct. Has anyone had this...
I am seeing what appears to be a discrepancy between the SNTC portal and the Collector regarding IOS firmware version on multiple devices.
This is a problem because we get false positive PSIRT alerts for devices that SNTC thinks have outdated IOS ...
I'm trying to use my cco to view my customer's portal.
The CCO is our company's DA, and when we try to add our CCO to our customer's CSAM for access to the SNTC portal, the following error is shown.
Hi,
I am gettting problems on registration of SNTC portal.
Checked for:
- CCO ID
- Contract information, contract is active.
,- User CCO ID has access to contract used in portal SNTC registration.
and everything seems to be correct.
On SNTC Por...
Different stakeholders within the company are in the process of evaluating the SNTC collector and portal. The DA for one of those deployments has options for "Cisco Profile Manager" and "Cisco Service Access Management". However, the DA for one of t...
Hello Support Comunity,
Hello support community, I went to register the portal and I ended up with an unexpected error as attached images. Could you verify why this registry error occurred in the portal?
CCO ID: operacaocertisign
Contract Number: 9...
I just had my CSPC server rebuilt,,I had been having problems uploading my inventory.I have followed the quick start instructions.
I have followed instructions posted on this link
https://supportforums.cisco.com/blog/12987426/self-service-onboarding-...
Hi.We are a Cisco Partner and my customer doesn`t have Smartnet Contracts, they have Partner Support Contracts.
Can they use the Smartnet Total Care collector and portal with this kind of contract ?
Regards,
Hello,
I did an upload on 2/7 and today it shows as "IN PROGRESS". I've done other uploads since then from the collector, but they do not appear in the portal (potentially waiting for this one to complete?). When looking at the collection itself in t...
