Hi, We did the procedures to activate the SNTC Portal and wait 24 hours, we validate with cisco support, you can see it on file attached and the contract used is a SNTC contract, but still without access.
Forum Posts
hi, anyone here who knows how to troubleshoot a CSPC server? we installed a new one and configured it all.added DNS, NTP and all options. uploaded a certificate, validated all network connectivities but now the server is not uploading anything at all...
hi, i have upgraded quite a few of the CSPC data collectors to the 2.10 main stream.however, as these servers have been online for a while i was working on installing the patch towards 2.10.0.3 so i tried to login into the CLI, the admin account seem...
We have a customer who would like to you Cisco Collector (CSPC) and when they try to "Register" their contract/SN, they next page they land on to "Confirm Your Request" says that "Our records show that your company already has a Delegated Administrat...
I am having problems adding the CBR User role to an external reseller company. The checkbox for the CBR role is not selectable. I have verified the user is associated with the external reseller company's Smart Net Total Care contracts.I need help to...
Hi there, I've problems using some Cisco Services API. I have already registered the app in API Developer Portal. I can't get information from Contracts and Inventory API info but I'm able to get information from Customer Info.Error: {"status": 403,"...
Cheers, we are currently unable to login to the portal. We need to know who is the administrator to request the access again. Could you please advise how to proceed ?
I have searched all available documentation and am unable to find a specification for a minimum CPU hardware requirement. I need to purchase a compatible server to accomodate the Windows Hyper-V environment.
Resolved! Cannot delete CSPC entitlement
I have some lab servers used for testing that cannot have their entitlement deleted in the Portal. It appears successful when checking the box and clicking to delete the entitlement in actions. However, it never disappears from our list of collectors...
Hi,How do we reset the cli root and admin user for a CSPC collector?Thanks,Phong Nguyen
Need help to troubleshoot my CSP Collector not uploading date to SmartNet Total Care portal. I am currently running CSPC version 2.10.0.5
On the Cisco Commerce Subscriptions & Services web portal at https://ccrc.cisco.com/ccwr/ec-portalthe help address given emea_renewal@cisco.com bouncesAction: failed Final-Recipient: rfc822;emea_renewal@cisco.com Status: 5.0.0 Remote-MTA: dns; alln-m...
Hello, For the past 2 months I just noticed that my Thursday Night -> Friday Morning discovery is failing. I go to look at the logs and its empty, Ideas on where to look to find where it might be failing? Thanks, -Mike
Hello, When we do a successful upload via the Collector, we are not able to see the serial numbers on the SNTC portal and don't have it, in CSPC we have all the Serial Numbers, I attached the two prints showing one example in the CSPC and SNTC. Can y...
Hello team,I see in SNTC portal, that the Upload processing is taking a long time, more than two weeks and it still has not been completed yet.Due this stuck, another uploads process is waiting in the queue and the data is not updated since them
