Smart Net Total Care Portal and Collector Discussions

Hi,Suddenly this month i have problem generated report on SNTC Portal, and it is having been a few days since I access it. Last month everything is fine, suddenly this month i can't schedule the report. The error message is "Generic Server Error413:"...

Hi team, basically we are having issues in order to generate the certificate to my new collector we are getting this output. please can you help us in order to get the cert? by the way my account is the company admin in "CSAM"Thanks in advance regard...

Requesting CFX_Cisco_API@kp.org to be able to run cisco support api calls for purpose of pulling lifecycle data and related supports information.

I put in the contract and serial number and it takes me to the next page where I verify our physical address.  But when I verify it I get a page saying:Oops! Something went wrong...We are unable to process your registration request at this time. Kind...

Hi,I am trying to access the SNTC portal and it is showing the below error from the last few days. Can you help update me with the cause of this issue and by when the portal will be accessible again? Thanks  

Hi Cisco SNTC Support!We can't log in to portal "https://services.cisco.com" even though the credentials are correct. After successfully logging in, the desired page appears briefly (unfortunately, without any further content) and is then automatical...

Dear all,I hope this message finds you well. I am writing to request assistance regarding an issue encountered while attempting to generate a CSP-C entitlement file via the Smart Net Total Care (SNTC) portal. While following the process to generate t...

Good morning,   Our customer keeps experience issues with services.cisco.com.  They keep receiving a "temporary issue" error message. What can be done to resolve this?  

Hi, I have a customer trying to register for access to the SNTC portal, but they encounter an error saying, "Please update your Cisco Account profile with the complete address." However, the profile already has an address. Cisco, can you please advis...

I get to the Become a Delegated Administrator and Select My company..Then "Oops! Something went wrong" 

Hi Team,   One of our customers has purchased around 200 6871 IP Phones with SmartNet 8x5xNBD support. They are having issues logging into the SmartNet portal - getting into a continual login loop. I did not set them up, possibly it was the Distribut...

Dear SNTC Support Team,I am facing an issue while trying to register as a Delegated Administrator for my company on the Smart Net Total Care (SNTC) portal to gain API access. Despite following the recommended steps, I keep encountering a technical er...

Hello,I'm trying to register to the "Smart Net Total Care" portal, but I keep getting the following error, even though I updated my information in the Cisco Account Profile Manager :"It appears that your account status is not active. Please update yo...