I was granted access by my colleague to SNTC but when I login, it keeps redirecting me to a page that says "You do not currently have access to Smart Services Connection". Saw some discussion that they need to do some Manual sync. Is this something e...
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Hello,It seems i am also experiencing the same issue in the last stage of registering.The first stage works fine (Verify your account).Name, e-mail, contract number and serial number all seem fine, green check marks are shown.The next page shows me t...
Hi,, Can I get a help for cloning my colleague's sntc privilege to mine? Thanks.
While trying to change the alert status for some Field Notices, I received the following error any work arounds?
Resolved! cspc 2.10.0.1 to 2.10.0.4 manual upgrade
A GUI cspc sw upgrade 2.10.0.1 to 2.10.0.4 is failing. Could you please provide med the sequence of commands to fulfill a successfull upgrade via CLI? admin# check updatePatch versions------------------------------------------------------Version Numb...
Hello, a quick question but not sure i'm at the right place. We are trying to process a CSV upload in smartnet through PSS services.cisco.com. As a return (API or services.cisco.com), we don't get back any category for the concerned SN that we have s...
My Associate Director can not see the inventory for our contracts. How do I verify that she should have the access? Her profile looks the same as mine.
Hi, I am trying to log into the SNTC (Smart Net Total Care) tool but I am keep getting this error(attached). According to our our admin, my CCO(jason.oh@itssus.com) has been approved to use the SNTC tool Please help. Thanks, Jason
When I login to the SNTC there are no devices showing in the portal. However, when i access the collector everyting is listed.I think my account is linked to the wrong company, how can I change my company assignment for the SNTC portal?
Hi, I just curious how many devices can be listed in the SNTC Portal? I saw CSPC has 40,000 device limit, but not sure about SNTC since this is web based. Appreciate your help.
We observe several issues with SNTC portal: 1. after we generated 2nd entitlement to change inventory segment name, CSPC gives and error and fails to upload the inventory. We tried to replace/delete/add certificate with no success. Also generated a n...
Hi,I encountered a problem trying to register for Smart Net Total Care.On the last page "Confirm your request" and pressing "confirm" leads to page "Oops! Something went wrong" please try again later. I've tried several times today, but I get the sam...
From a quality of life perspective on the UI for Smart Net Total Care it would be ideal to be able to deselect multiple fields. I enabled all fields in a single drop down and performed an export to explore my data and then wanted to deselect the addi...
Hi I have few more contract number under my account. Could you please let me know how to add them into SNTC?
Hi After searched community, it seems we cannot change inventory name. If it is available, could you please let me know? If not, how to restart? a new procedure? I want to remove all data and restart with new name, Thanks
