Smart Net Total Care Portal and Collector Discussions

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CSPC upgrade from to hung at apply-in-progress

Hi Community, We are trying to upgrade to, but CSPC get stuck in Apply-in-progress.  We have followed the troubleshoot guide, "Apply-in-Progress hunged" section, but the link is broken and we can't get the file. Please assis...

dfinibg6 by Beginner
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  • 0 Helpful votes

Resolved! Device serial numbers, contract number and serial number is missing in the portal

Hi CiscoOur customer have installed a Cisco collector and connected it to the portal.But on the portal we are missing device serial numbers, software version and contract number.Can you please advice how to solve this?/Henrik  

jakobsen by Beginner
  • 3 replies
  • 0 Helpful votes

SNTC Portal not E-mailing customer if uploads completed or failed

Hi, I have a customer that is no longer receiving E-mails alerting him if the upload from the CSPC Collector to SNTC portal completed or failed. I have confirmed in their SNTC portal that it is setup to receive alerts immediately for completed and fa...

Resolved! Problem to manage devices AIR-CT2504-K9 and MDS 9124

I have problem to manage device model AIR-CT2504-K9 and MDS 9124 in the CSP Collector 2.6. I already enable the snmp server in all devices, but when i run the job device access verification in the collector always return the status as Connection Fai...