Smart Net Total Care Portal and Collector Discussions

One of my customers is facing issue to get access to SNTC portal. We know who is the admin of the portal who was advised the issue with getting 2 additional users add as DA (Delegated Admin) might be caused due TOS (Terms of Service) missing sing agr...

After adding the API developer role, I still do not see the EOX API available on the list at apiconsole page.Can You check this ? 

Dear Cisco Support, I am writing to request formal documentation regarding the ports used by the Cisco Common Services Platform Collector (CSPC). Specifically, I need information on the following: 1. Confirmation that CSPC uses high random ports for ...

Hello,We recently upgraded our CSPC from 2.10 to 2.11, it briefly worked for about a month with no issues.Now it is no longer uploading the inventory data to our SNTC. It keeps giving the error of "Upload failed with the response TailEndGateway_Conne...

I have an issue with the SNTC portal.I previously uploaded a Collection inventory on Dec 19th 2024.I was able to download the Custom Inventory a few days later.On Dec 26th I uploaded a new collection and noticed that the collection date was not updat...

Was granted CBR access 25 hours ago and it hasn't gone through.  With Monday being a Cisco holiday, wanted to see if this can be pushed through manually ASAP. 

Dear all, I am reaching out regarding an issue we are experiencing with generating a CSPC entitlement through the SNTC portal. We need to associate it with our collector to proceed with the necessary configurations via the GUI. Every time we attempt ...

Hi All,Need help to access the CSPC server. I am getting an error "Please re-login as appliance time has changed or user session has time out" when logging into the CSPC server via GUI. When I click ok, it keeps connecting to CSPC server but nothing ...

We recently had a new contract number added to our account.This contract does not show up in SNTC, even under "All Contracts"

Hello team, During this week I was testing patch 2 of CSPC 2.11 and I noticed that the CSCwm10281 bug has not yet been fixed, I tried to update over a patch 1 that failed and a direct update to patch 2, however I was unsuccessful in performing the in...

Hello, we have a Collector working, we are trying to grant access to the accountWhen we go to the CSAM -- User Role Assigments -- Assign Role to user outside my company -- Submit -- Available Service Roles for Selected Users we can not select any opt...