Hi, we have tried with 2 CCO accounts and failed CSAM login with error "You are not authorized to access this resource". Both CCOs are linked to multiple Smartnet contracts. We are unsure if a previous user is already a DA, my assumption is that any ...
Hello All, I face challenges in logging into “https://tools.cisco.com/smartservices” which is for SNTC data. We could see that the page is loading for us. 404 Error message found. Is this web page issue (or) access issue for me?? Kindly suggest. Than...
Hi, I have a customer that has signed up for the Total Care Portal but is getting the Smartcare portal instead. There is no way to back out of it, nor is there a way to access the Total Care Portal. Please assist in removing the Smartcare Portal and ...
Hi, Please inform what will be the resolution time for "CON-SSSNT-WSC385SE". Also please inform what will be the exact support service for the following requirement. "Comprehensive OEM support (including installation and deployment) and maximum 24 hr...
Our end user is having trouble using CSAM to assign himself a role. The "Assign" button is greyed out. We need assistance to complete this process.
Hi. I have a customer that still has access to an old portal that they cannot shake access from, and they want access to a portal for their new employer. Could someone assist in this? A lot of the CSAM methods aren't working for this customer. ps
Good morning.After installing on and running the NCM connector from our Solarwinds server, the process identified and started processing 571 items/nodes in batches of 25. Once it has finished processing all the 571 items, the connector reported the f...
Hi everyone, I have an issue regarding items NOT showing up in the Covered & Not Covered section.However, the items are showing up right as rain and collected in the All Equipment tab. Could I have assistance with this and an explanation to why this...
I have an issue with SNTC Portal access. It redirects to the following page whenever I sign in the portal:https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo Could someone help me with this? I need to download CSPC (version 2.4) entit...
Hello, I'm unable to access to the SNTC portal, even though the delegated administrator approved access as customer user on CSAM 24 hours ago. Can anyone tell me what the issue is? Thank you,
Hello, I am looking at implementing Cisco Smart Collector am wondering if I could get any feedback from people that have used or are currently using it. I am looking for Pros, Cons, and experiences.Thanks.
Hello , Recently i have make a Discover devices with lot of range IP ,the result is the next : 14 848 analysed , 13809 Failed , 727 Managed When i check the Unreachables nodes i see 0 equipment, why ? where is my 13809 failed devices ? How work the ...
when i search from the Cisco Collector when the sw is in stack that does not identify the other sw. for example: on the 5th floor I have 8 sw stacked and I put the IP of the stack in the collector and it only shows me one device, it does not show me ...
sHello, I have a problem with the portal, a few months ago the reports were operating normally, now when we upload to the portal is appearing only 99 Devices, but we have many more than 99.Could the critical problem that occurred recently have caused...
I am failing to login to a collector appliance and am following a procedure given by TAC support but in the early steps of the procedure it requires to unlock the GRUB password. in the document it says use the default GRUB password. Can anyone assist...
