Smart Net Total Care Portal and Collector Discussions

Hello, I was scheduling report on SNTC portal, but email notification only sends to my associated email. I'm trying to have my team members to receive report notification email at a time. As far as I know, notification only sends to person with speci...

Hello! I am currently trying to get access to customer data. As I already got access to the portal i don't have customers to view information. When trying to get access through the "My customer access" in the right bottom of the page, it seem that I ...

Hi TeamI cant upload data and cant login with SSH:=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2020.01.24 15:50:49 =~=~=~=~=~=~=~=~=~=~=~=admin****************************************************************************************************------------------...

Dear Team,  Hope this email will find you Well. one of our client purchased IP phone  Model #  SPA 301-G1, they required below Deceleration and certificates to get approval from their Telecommunication authority to register their product. Deleration ...

Hi can anyone identify what this IP source 72.163.7.115 is that I am seeing inbound on my firewall and hence being denied. The destination IP is the outside global address of my collector. Source port is 8443 whilst destination is random high ports. ...

Is there any API to get the PSIRTs report from SNTC ? I sntc portal I can see PSIRTs report , where each vulnerability is listed and how many devices falls under it,I tried to search the api that pulls these report but no success.

Hi there, My customer has a problem with upload to the portal. He has the error message: "08 50 07 BRT with the response, the tail-end gateway is not registered yet." Can somebody help us? Regards

Dear All, Can somebody explain what is NCHT (CMBSVC 8X5XNBD NCHT) support exactly? I wonder what is the difference between CON-SNT and CON-NCHT support levels. Thanks,

My customer CSPC fails in Upload SNTC : "Upload failed. Internal Server Error".. CSCP also uploads to SE, and this works fine. CSPC version 2.8.1.6. Please help.

Hello,I have problem uploading, it started 16th of Aug. Help needed.Upload UPLOADING: FAILED; Certificate: xxxxxxxxxxxxx; Directory: _Upload/1511_1; File: transport-inventory-xx.zip; Other Details: Internal Server Error Same Collector uploads fine to...