Cisco SNTC Portal isn't showing active SMARTnet accurately

[DougHudson2922]

I have a customer with a SMARTnet contract that started on April 4, 2021 and isn't showing up accurately in the SNTC portal. The CSPC Collector uploaded on April 11, 2021. I will provide customer name along with screen shots in a private message.

Thanks in advance for your help, 

Doug Hudson 

[NetworkNoodles]

you can share with me the serials and I can check that for you