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Replies

Click Accept Error - Your connection has timed out

sardinasa
Beginner
Beginner

Receiving "Click Accept Error - Your connection has timed out" when accepting legal document

 

1. Click "Useful Links"

2. Click  "Account Management"

3. Click  "Cisco Service Access Management"

4. Selected "Party Administrator - Review Legal Agreement"

5. Clicked next on the "Step 1: Read/download the agreement"

6. Scroll Down the "Cisco Service Access Management Agreement"

7. Type Company Name

8. Click "Accept"

9. Error Pops up "Click Accept Error - Your connection has timed out. Please reload. 

https://tools.cisco.com/legal/cna/CNARTRequest

 

error.png

1 Accepted Solution

Accepted Solutions

Suchita Shewale
Cisco Employee
Cisco Employee

Can you try accepting legal terms now? The backend team has applied a fix for your userid today.

View solution in original post

9 Replies 9

Suchita Shewale
Cisco Employee
Cisco Employee

Hi There,

 

It may have been a temporary network issue. Please re-try, and let us know if you encounter the same error.

 

Regards,

Suchita

this is still happening. trying to accept SNTC agreement

yes , still the same error

@sardinasa just got thru. on the initial page, i scrolled all the way to the bottom, back up, and then back to the bottom. then it let me go thru. good luck

Suchita Shewale
Cisco Employee
Cisco Employee

Can you try accepting legal terms now? The backend team has applied a fix for your userid today.

I have the same issue, can backend look at my account as well?

Hello,

Please excuse the delay in response.  For fastest assistance, we ask that you start a new discussion with details of the issue you are facing.  Our experts have better visibility to those.

Cheers,

Cheri

Hello There,

 

I see that you were able to accept legal terms. Please let me know if you still have issues and need assistance further.

 

Regards,

Suchita

This worked.

 

Thanks!

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