Client registered as DA but the Customer Admin role isn't available.

[cvargasa]

A client can't access the portal despite it´s registered and confirmed as DA. After some review, I realized that he didn't have the Customer Admin role and after he tried to assign the role in CSMA tool, he couldn't because there weren't available roles for that user.  

What could be the issue??

Regards.

[Walter Thompson]

Hi,

After the client is assigned the DA user role then him/her will assign themselves a Customer Admin user role.

Please review and share the following document link https://www.cisco.com/c/dam/en/us/applications/spptauth/sam-help-guide.pdf

Br,

Walt

[Walter Thompson]

PM me the client ccoid and I can look into the admin user role issue.