04-13-2018 06:10 AM - edited 03-12-2019 07:44 AM
Both our Admin and Root accounts stay locked out no matter what we do or how long we wait. It has been two weeks with trying to log in and it still says both are locked out. I've tried shutting the virtual appliance off, waiting and restarting...still locked. How can this be? I can get into the GUI just fine, but not into the CLI to perform the 2.7.4 upgrade (from 2.7) because of this. No one else is trying to log in.
Solved! Go to Solution.
04-13-2018 08:57 AM
Can log in with collectorlogin - but without the root password, is pointless. It can't reset anything itself. And trying a password every 30 minutes makes it a long process of elimination. So I will either rebuild from scratch, or never upgrade. Ugh.
04-13-2018 06:20 AM
04-13-2018 06:28 AM
The admin account lockout has existed for weeks. And increments by one each time I try, so it's not like something else is trying in the interim. Root was enabled on this instance originally, and does the same as Admin. I will try the collectorlogin, but I am not sure we even know that password. Frustrating. And then the GUI/CLI user passwords are different...
04-13-2018 08:57 AM
Can log in with collectorlogin - but without the root password, is pointless. It can't reset anything itself. And trying a password every 30 minutes makes it a long process of elimination. So I will either rebuild from scratch, or never upgrade. Ugh.
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