I want to upgrade our CSCP from 22.214.171.124 running on a VM to 2.7.4. The CSPC Collector Platform Software Upgrade User Manual shows the upgrade path as: 2.5.x > JeOS (jeos-30.0.0-0) > SP 2.7 > JeOS (jeos-30.0.4-0) > SP 2.7.4. Looking in the Downloads I only see jeos-20.1.2-0-lnx64.zip. Is the file mentioned in the User Manual (jeos-30.0.0-0) not publicly available? Or do I upgrade from 126.96.36.199 directly to jeos-20.1.2-0 and then apply the SP? One caveat I have is that I am not able to access the GUI, although I do have access to collectorlogin and root on the CLI.
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Can you please try to manually download and apply the 2.7 and 2.7.4 patches? We have recently released a document which helps cover the steps needed.
I do have access to admin although when I try the check update command and enter my CCO credentials it returns "Validation of credentials failed. Please try again." I have ensured that I am entering my CCO username and password correctly.
Is there another method to download/install the required releases?
Thank you, CJ
I believe that may occur due to the older images making use of www.cisco.com through 188.8.131.52. Since this hostname/IP was statically added to /etc/hosts for CSPC, it has to be removed manually to resolve the issues. The steps for removal were added to 184.108.40.206 release notes here. Can you please try these steps and see if it helps to resolve your issues?
I have removed the 220.127.116.11 entry and I added our conf dns -a x.x.x.x to the hosts file. Check update now succeeds:
admin# check update
Update level: All
Major Versions :
Version Number: sp-30.0.0-0-0-lnx64
Description: Collector patch to upgrade to CSPC 2.7
Required Versions: -
Optimal JeOS: jeos-30.0.0-0-lnx64
Reboot Needed: Yes
Restart Needed: Yes
Package Size: 698705919 bytes
Component Name: CSPC Base
Description: CSPC Base 2.7
Also, isn't sp-30.0.4-0-0-lnx64 the 2.7.4 version? Because the upgrade path says that if I am running 2.5.x I first need to go to 2.7. Wouldn't 2.7 be 'sp-30.0.0-0-0-lnx64' and not 'sp-30.0.4-0-0-lnx64'?
I am confused because now the guide now tells me to 'download sp-30.0.4-0-0-lnx64' from root but it returns 'bash: download: command not found'. Even if the download command did work, shouldn't I download and apply sp-30.0.0-0-0-lnx64 prior to sp-30.0.4-0-0-lnx64?
Thank you, CJ