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CSPC VM upgrade 2.5.2.1 to 2.7.4

cpadiak10
Beginner
Beginner

I want to upgrade our CSCP from 2.5.2.1 running on a VM to 2.7.4.   The CSPC Collector Platform Software Upgrade User Manual shows the upgrade path as: 2.5.x > JeOS (jeos-30.0.0-0) > SP 2.7 > JeOS (jeos-30.0.4-0) >  SP 2.7.4.  Looking in the Downloads I only see jeos-20.1.2-0-lnx64.zip.  Is the file mentioned in the User Manual (jeos-30.0.0-0) not publicly available?  Or do I upgrade from 2.5.2.1 directly to jeos-20.1.2-0 and then apply the SP?  One caveat I have is that I am not able to access the GUI, although I do have access to collectorlogin and root on  the CLI.

1 Accepted Solution

Accepted Solutions

Hello,

Can you please try to manually download and apply the 2.7 and 2.7.4 patches?  We have recently released a document which helps cover the steps needed.

 

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Manual-Upgrade-Guide.pdf

 

2.7 Patch

2.7.4 Patch

 

Thank you,
Jarrett

 

View solution in original post

12 Replies 12

Hello,



If you have access to the CLI "admin" username, you can run the command "check update" to see the latest 2.7.4 patches are available. It will also automatically take care of any patches that are required for download/install between the releases when applying.



Thank you,

Jarrett


Jarrett,

   I do have access to admin although when I try the check update command and enter my CCO credentials it returns "Validation of credentials failed. Please try again."  I have ensured that I am entering my CCO username and password correctly.

   Is there another method to download/install the required releases?

 

Thank you, CJ

 

 

Hello,

I believe that may occur due to the older images making use of www.cisco.com through 72.163.4.161.   Since this hostname/IP was statically added to /etc/hosts for CSPC, it has to be removed manually to resolve the issues.  The steps for removal were added to 2.7.3.2 release notes here.   Can you please try these steps and see if it helps to resolve your issues?

Thank you,

Jarrett

Jarrett,

   I have removed the 72.163.4.161 entry and I added our conf dns -a x.x.x.x to the hosts file. Check update now succeeds:

admin# check update
Update level: All
===================

Major Versions :
----------------------

    Version Number:         sp-30.0.0-0-0-lnx64
        Description:        Collector patch to upgrade to CSPC 2.7
        Required Versions:  -
        Optimal JeOS:       jeos-30.0.0-0-lnx64
        Reboot Needed:      Yes
        Restart Needed:     Yes
        Package Size:       698705919 bytes
        Contents:
          Component Name:   CSPC Base
            Version:        2.7
            Description:    CSPC Base 2.7  

admin#

 

   Also, isn't sp-30.0.4-0-0-lnx64 the 2.7.4 version?  Because the upgrade path says that if I am running 2.5.x I first need to go to 2.7.  Wouldn't 2.7 be 'sp-30.0.0-0-0-lnx64' and not 'sp-30.0.4-0-0-lnx64'?

   I am confused because now the guide now tells me to 'download sp-30.0.4-0-0-lnx64' from root but it returns 'bash: download: command not found'.  Even if the download command did work, shouldn't I download and apply sp-30.0.0-0-0-lnx64 prior to sp-30.0.4-0-0-lnx64?

 

   Thank you, CJ