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Devices not covered in the portal, and are actually covered

Dear,

Our client's portal is reporting that there are more than 300 devices not convered, but this information is not correct.

All devices are associated with contract 200219053.

We have already uploaded data to the Cisco Datacenter, but the information has not changed.

10 Replies 10

tfitch
Cisco Employee
Cisco Employee

Hello,

I have looked at a few serial numbers on the list and can confirm that they are covered in CSCC.

The team will have to comment on the coverage status.

Regards, Tim

Hi Tfitch

I have the same problem in my smartnet who can help me on that , my contracts are:

20023406

20023310

Hi tfitch,

When you can verify this to give me an answer?

The customer is asking us about this problem.

Joseph Vlajcic
Beginner
Beginner

I commonly see this as well, especially with UCS products. 

asingadi
Cisco Employee
Cisco Employee

Hi Alessandra,

Sorry for delay in response.I am already working on this issue will update you soon.

Thanks,

Anusha.

Hi Alessandra,

we have fixed the issue in the backend , please push new upload to see the correct coverage data on the portal.

Thanks,

Anusha.

Hi Asingadi,

I uploaded, but the problem has not been fixed.

Is there another step I must do?

Hi Alessandra,

I am checking this issue , will update you soon.

Thanks,

Anusha.


Hi Alessandra,

I have raised the Bug : CSCvc57659 to address this issue.

Thanks,


Anusha.

Hi Asingadi,


I can not find the bug, is it hidden?

Thank you for your support.

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