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Former DA Left Company. Customer Needs Access.

Lmarquez
Beginner
Beginner

Hey everyone, 

I have a customer that has had their DA leave and no longer has access to the SNTC Portal as a result. 

Any assistance would be appreciated - thank you!

1 Accepted Solution

Accepted Solutions

Hello,
The former DA has been removed and the new DA nominated, they now must accept the Terms and Conditions to gain access the CSAM and from there they can create new roles for accessing the SNTC portal.
Let me know if you have any remaining questions.
Thank you

View solution in original post

2 Replies 2

jofrumki
Cisco Employee
Cisco Employee

Hello,

Can you provide the CCO IDs of the former DA as well as the new DA, along with the name of the Customer in a private message please?

Thank you

Hello,
The former DA has been removed and the new DA nominated, they now must accept the Terms and Conditions to gain access the CSAM and from there they can create new roles for accessing the SNTC portal.
Let me know if you have any remaining questions.
Thank you
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