Generate a CSPC Registration Certificate

[ColinHarris]

Hi, when I login to Smart Net Total Care I'm just getting a blank screen as below. Can anyone help me resolve this please? 

[enrirami]

Hello,

Thank you for contacting Cisco.

To generate the CSPC certificate you can follow this guide:

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/Generating-CSPC-Certificates.pdf

If you already have the zip file previously downloaded, you can use it without problems on the new collector.

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The process to download a certificate from the SNTC portal is:

1. Select Library >> Administration >> All Collectors
2. Select the desired inventory and then click on Actions >> Download.
==============================================================================

On the other hand, if you are facing issues with SNTC portal (blank screen), we recommend to clear cookies and cache and try again on incognito mode on Mozilla browser.

Please let me know if you have any questions.

Kind Regards,

Enrique Ramirez

[ColinHarris]

Hi Enrique

I have been getting a blank screen. I've tried incognito mode on in Mozilla brower. I get the blank screen up as per initial comment, and then it flicks over to the attached scren, basically asking me to register, and if I try that it says I'm already registered.

Kind Regards, 

Colin

[jboyanob]

Hello,  @ColinHarris 

I hope you are having a great day!

Thank you for contacting Cisco and Global CX - Smart Services Support Team. I will be assisting you while my colleague enrirami is OOO. 
Please provide the next information on a private message, so I can assist you further:

- Company name.

- Company address.

- CCOID.

- Email.

- CR Party Id.

Kindest regards,

[ColinHarris]

Hi, did you get my private message OK last Friday?

[jboyanob]

Hello, @ColinHarris 

I hope you are doing great.

Thanks for the message. I am currently checking the information and I'll get back to you soon.

Kindest regards,

[jboyanob · Accepted solution]

Hello, @ColinHarris 

I hope you are having a great day!

I verified and you should have access now to SNTC. Please check and let me know if you are able to access.

Kindest regards,

[ColinHarris]

All working now. Many thanks for you help.

[jboyanob]

<<Closing post due to inactivity>>

[ColinHarris]

@jboyanob would you be able to help my colleague out as well please, thats having exactly the same issue. I have sent you a private message with his details on. Many Thanks.