Help w/ Cisco SmartAdvisor - SmartAdvisor Dashboard

[katiaguimaraes]

Hi there, 

I'm trying to download the KTN report (ANSR spreadsheet) from the portal but when I click on the excel icon I get a white page and the file never downloads.

I attached screen shots of the steps I followed.

Thank you,

-KG

[Cheri Fairbrother]

Hello Katia,

Please excuse our delay in responding.  Are you still having this issue?  Let us know and we'll have someone look into it.

Cheers,
Cheri

[shreyara · Accepted solution]

Hi Katia,

The reports are available and can be downloaded. Please try it again. If you need me to send you the reports, please let me know,

Thanks,

Shreyance