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449
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Items not showing up in covered or not covered but showing up in All Equipment.

Smartnet
Beginner
Beginner

Hi everyone, I have an issue regarding items NOT showing up in the Covered & Not Covered section.

However, the items are showing up right as rain and collected in the All Equipment tab. 

 

Could I have assistance with this and an explanation to why this may be? Customer has reported this has been an ongoing issue for the past month and a half with their UCS devices. VH

1 Accepted Solution

Accepted Solutions

Suchita Shewale
Cisco Employee
Cisco Employee

@Smartnet - Can you private message me customer and inventory details along with serial numbers .

While our engineering team is working to resolve the bug I wanted to review this account for any potential workarounds.

View solution in original post

2 Replies 2

tnewell
Cisco Employee
Cisco Employee

There is a bug identified with this problem CSCvs33027.  Engineering is working on it but there's no ETA on a release date with the fix. 

Suchita Shewale
Cisco Employee
Cisco Employee

@Smartnet - Can you private message me customer and inventory details along with serial numbers .

While our engineering team is working to resolve the bug I wanted to review this account for any potential workarounds.

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