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Portal TAC case generation

npicard
Cisco Employee
Cisco Employee

Hello,

Can a TAC case be generated from the Library>Inventory>All Equipment view for a device that is covered under warranty?

Thanks!

1 REPLY 1

Pamela Ghosh
Cisco Employee
Cisco Employee

Hi Nathalie ,

The SR TAC cases can be created for the devices whcih are covered under contract , not under warrenty and only by customer Admin can create the SR tAC case.

Regards

Pamela

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