Smart Net Total Care Portal Access Issues

[eouma]

Hi,

I successfully registered for the Smart Net Total Care portal and my access was granted. After waiting the 24 hours, I attempted to log in. However, the page loads and then redirects me to the information page after about 10 seconds.

Could you please assist me with this issue?

Regards,
Edwin

[maareval]

Hello Sir, 
Thank you for contacting Cisco and the Global CX Smart Services Support community.
To start the initial validation and review the SNTC portal access, please share with me the information below (in a private message):
- What browser are you using? 
- SNTC Portal name:
- Company address:
- CR Party Id:
- CCOID/Email who was provided the access:
- Current DA or any other user that has access working fine:

[eouma]

Hi,

Thank you for your response. I’ve tried accessing the portal using Chrome, Microsoft Edge, and Mozilla, as well as in an incognito window.

Here are my details for your reference:

• SNTC Portal Name: Onyango Edwin
• Company Name & Address: Huduma Kenya, PO BOX 47716, NAIROBI, KENYA
• CR Party ID: 346351583
• CCO ID: OnyangoEdwin8695
• Email: eouma@hudumakenya.go.ke

I am the first user to register with the SNTC Portal.

Regards,
Edwin

[maareval]

Many thanks!
It seems you added your full name instead of Account_Company name (SNTC portal name). Based on the CR party ID and address the SNTC portal name should be HUDUMA KENYA SECRETARIAT. 

[maareval]

Please confirm if the account name is the correct one and if you followed the guide https://www.cisco.com/c/en/us/support/docs/services/sntc/onboarding_guide.html to create the SNTC portal. If not, please do so. 

[eouma]

Hi Maareval,

I confirm that I followed the guide while creating the account and I got the confirmation emails for account creation, Cisco Account Association and nomination to become a PartyDA, access grant as Customer Administrator and other additional access.

I have tried to login again but its loads the page for 10 sec the redirects to information page. check the attached image. 

[eouma]

Hi,

I confirm the Account_Company name is HUDUMA KENYA SECRETARIAT

Regards,

Edwin 

[maareval]

Hello,
Many Thanks, I will work on a manual synchronization (internally) and I´ll get back to you when it is completed.

[maareval · Accepted solution]

The synchronization was completed, please open your Mozilla browser in private mode and access services.cisco.com to check the access.

[eouma]

Hi Maareval,

I’m happy to let you know that I can now access the portal. Thank you for your assistance!

Regards,
Edwin

[maareval]

Great!! Thank you very much for your confirmation, I will close this post now. 

Thank you for contacting the Cisco Smart Services Support community. !!!