SNTC Macro: coverage classification problems

[raphael.romero]

Hi

I am writing to request your support in reviewing an error in the Macro SNTC v3.6 when creating the views associated to a Customer service.

This is because it classifies devices as "Uncovered", but they effectively have active services.

In addition, the start date and term of coverage do not reflect the reality of the contract.

In case of require the file I will send it privately, because it contains information about our customer.

Attached reference image.

Best regards.

[Suchita Shewale]

Hello Raphael,

Is this issue observed only with macro or on Portal reports as well?

Can you please share customer and inventory name? You may share these details via private message.

Regards,

Suchita

[Cheri Fairbrother]

Hello Raphael,

Please let us know if you continue to need assistance.

Cheers,

Cheri

[raphael.romero]

Hi Cheri

Yes, Today I send the information, sorry for the delay.

Best regards.

[raphael.romero]

Hi Suchita, sorry for the delay

I send you the information by private message

Best regards