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168
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SNTC page stuck in loop

vivarock12
Level 1
Level 1

Hola,

the client is having SNTC looping when they enter to the SNTC portal to generate the Token for the CSCP.

vivarock12_0-1728921613508.jpeg
between this page and
vivarock12_1-1728921613520.jpeg

what can be done in this case.

Saludos,

Gerardo Andree Mejía García.

3 Replies 3

jelopezm
Cisco Employee
Cisco Employee

Hello @vivarock12,

Thank you for contacting Cisco and the Global CX Smart Services Support Community.

 

Based on the issue description, it seems that the user was recently given access to the SNTC portal in CSAM, but is being redirected when trying to access it.

 

Please provide the following information in a private message so I can check further:

 

Company Name:

CR Party ID:

Contract:

CCOID affected:

 

Once the above information is provided, please allow me some time to internally validate. I will update you once new information becomes available.

 

Regards,

Jesus

i just send you a private message, thanks for the help and sorry sor the late reply.

jelopezm
Cisco Employee
Cisco Employee

Hi @vivarock12,

I am pleased to inform you that the user shared via PM has already been associated with the requested company and should be able to access the SNTC portal.

Please check access and let us know.

Regards,
Jesus