Trouble uploading CSV to service.cisco.com File name : asacsv.csv Import Errors: Operation could not be complete. [Unable to perform the operation = File Import failed. Error in CSV headers.]

[cslusser]

Hello all,

I need to import my ASA information to have access to software downloads. When I attempt to upload the file, this is the message I receive:

File name : asacsv.csv
Import Errors: Operation could not be complete. [Unable to perform the operation = File Import failed. Error in CSV headers.]

Below is the formatting of the file:

Hostname,IPAddress,SerialNumber,ProductID
xxx,10.0.xxx.xxx,xxxxxxxxxxx,ASA-5506

Please advise.

[jumin]

Hey cslusser,

Are you using the template that is provided in the SNTC Portal?  If you have admin access, you can go to the 'File Import' tab on the left dashboard.  After selecting 'CSV File Import' option, you should be able to download the sample CSV file.

Thanks,
Justin

[cslusser]

Jumin,

Yes, I have viewed the sample CSV and used it as a template.

[jumin]

Hey cslusser,

I will request more info via PM.

Thanks,

Justin