Smart Net Total Care

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.


Smart Net Total Care System Maintenance Downtime

On Friday, June 14th at 20:30 PST to Saturday, June 15th at 20:30 PST, Smart Net Total Care will be performing system maintenance on the Portal. The Portal will not be available during this window. Collector uploads received during this time will NOT be queued or processed. Once the system is available, Users will need to re-upload inventories to processes them.

Common Services Platform Collector (CSPC) 2.11 Release Announcement

Cisco is announcing the availability of CSPC Version 2.11 which replaces all CSPC 2.10 versions. This release includes the new Alma Linux OS 9.3, support for device Rule Package 4.20 and the latest security updates. CSPC 2.10 versions which uses Red Hat’s CentOS 7 will be End of Life June 30, 2024. We always recommend upgrading to the latest version of CSPC software.

CSPC 2.11 Documentation

CSPC 2.11 Software Download


Common Services Platform Collector CSPC 2.10 End of Life Announcement

With CENTOS 7 going End of Support Cisco will End of Life all CSPC 2.10 versions effective June 30, 2024.


EOL Date

EOL Version

EoSWM Date

LDoS Date

June 30, 2024

CSPC 2.10

July 30, 2024

Oct 30, 2024

Services (SNTC) APIs on a new platform

We have completed migration of Services APIs to a new platform. If you are having issues with your APIs, please open a TAC case.

Smart Net Total Care Role Assignments Not Processing

Assigning new roles for users in the Cisco Service Access Management (CSAM) tool has not been processing properly to the Smart Net Total Care portal, and the roles assigned are not being activated. Our Team is working to get this corrected as soon as possible. If you are experiencing this, please create a discussion, and we will get the details from you, and manually complete the process. We are sorry for any inconvenience this has caused. We will notify you when this has been resolved.

All Collectors Data Grid

The All Collectors data grid should be available to users. If you are generating a new CSPC Certificate. Please clear your browser cache before downloading the certificate.


Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

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