Smart Net Total Care

EOL Date	EOL Version	EoSWM Date	LDoS Date
June 30, 2024	CSPC 2.10	July 30, 2024	Oct 30, 2024

Status Update Needed on CSCwm10281 - CSPC 2.11 Upgrade Issue

Dear Cisco Support Team, I'm requesting a status update on the bug CSCwm10281 - "Unable to upgrade SP patch on 2.11 ISO installations". This issue is critically impacting our ability to upgrade our CSPC installation and address important vulnerabilit...

Assistance: Unable to Generate CSPC Entitlement via SNTC Portal

Dear all, I am reaching out regarding an issue we are experiencing with generating a CSPC entitlement through the SNTC portal. We need to associate it with our collector to proceed with the necessary configurations via the GUI. Every time we attempt ...

SNTC not showing contract

We recently had a new contract number added to our account.This contract does not show up in SNTC, even under "All Contracts"

Resolved! CSPC 2.11 update fails validation check current version detection

Hi, I am trying to update a bare metal install of CSPC 2.11From a root CLI session, I did "install.sh JeOS jeos-30.4.0-3-lnx64.zip" -- this appeared to complete successfuly, and the system restarted.The first odd thing was that I was then no longer a...

CSAM - Problem when trying to associate another partner

Hello, we have a Collector working, we are trying to grant access to the accountWhen we go to the CSAM -- User Role Assigments -- Assign Role to user outside my company -- Submit -- Available Service Roles for Selected Users we can not select any opt...

CSPC 2.11 now has a supported version format for HYPER-V

CSPC 2.11 now has a supported version format for HYPER-V https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC_Hyper-V_Deployment_Guide.pdf https://software.cisco.com/download/home/2863...

Client needs SNTC covered device data imported to CSPC

Cisco SDL writing on behalf of customer who is trying to import SNTC device covered data into CSPC. Can anyone advise how this can be done?

Error when trying to register in SNTC portal - incomplete address

Hello,I am getting this error when trying to register in the Smart Net Total Care portal:Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Cisco.com support team (web-help@cisco.com) ...

Delegated Admin

How can I identify the delegated admin for a company?

Resolved! SNTC portal registration issue

I have a customer getting the "oops something went wrong" error after entering the contract and serial information while attempting to register. Hoping that you can manually register him. Will provide details in PM

Notifications from SNTC Portal

Good morning,I am using Firefox and trying to add notifications to the portal and it is failing with the message "Unable to save. Please try again later." I originally had two test Distribution Lists (administrative and operative) in there but they w...

Resolved! ECMUS vs ECMU

Hi guys,Just curious, what is the difference between the below two SKUs?CON-ECMUS-SFFMCK9VCON-ECMU-SFFMCK9VI understand that ECMUS is Solution Support SWSS and ECMU is SWSS but what does the Solution Support add that isn't included in the SWSS.Thank ...

SNTC Portal Suddenly cannot Schedule Report

Hi,Suddenly this month i have problem generated report on SNTC Portal, and it is having been a few days since I access it. Last month everything is fine, suddenly this month i can't schedule the report. The error message is "Generic Server Error413:"...

Improving RMA Delivery Expectations for Non-registered Parts

Starting December 8th, 2024, if 2- and 4-hour requested replacement parts are not registered under a Premium Service-level contract, Cisco will schedule RMA delivery using commercially reasonable efforts. Why are we making this change? Accurate se...