Smart Net Total Care

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Collection Processing System Maintenance Downtime

On Saturday, August 6th at 19:30 PT to Sunday, August 7th at 07:30 PT all collector uploads will not be received or processed. They will be indicated as failed in the collector UI. The collections scheduled will need to be re-uploaded following the maintenance window. The Smart Net Total Care portal will be available.

SNTC Onboarding/Registration Issue

June 10th: We are experiencing an issue with SNTC onboarding/registration. We are working on the same and will provide periodic updates. We apologize for the inconvenience.

Cisco Common Services Platform Collector (CSPC) 2.10.0.3 Patch Available

June 8th - Cisco is pleased to announce the release of CSPC 2.10.0.3 patch. This new patch requires 2.10 or 2.10.0.1 or 2.10.0.2 to be installed on CSPC. We recommend CSPC 2.10.0.3 for ALL current and new installations. This release includes updated RP 4.16.

The new 2.10.0.3 patch is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available

April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 ISO is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 Patch Available

March 25th, Cisco is pleased to announce the release of CSPC 2.10.0.2 patch. This new patch requires 2.10 or 2.10.0.1 to be installed on CSPC. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 patch is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.1 OVA Available

January 31st, Cisco is pleased to announce the release of an OVA file (virtual machine image) for CSPC 2.10.0.1. This new OVA file combines the 2.10 OVA and 2.10.0.1 patch into one OVA file to download and deploy. We recommend CSPC 2.10.0.1 for ALL current and new installations.

The new 2.10.0.1 OVA file is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10 Collection

December 21, 2021, On Installation: If 2.10 startup job(/etc/rc.d/rc.local) is running for more than 20 mins then try pressing Alt+F1 through Alt+F6 to shift to alternate virtual terminals and you may see one of them waiting for with the admin password prompt. (if so, enter password)

November 16, 2021, We have identified an issue with CSPC 2.10 where inventory process is being stopped. The solution for this is to follow these steps:

1) Restart the CSPC service through CLI, once the services are up, Login to the CSPC GUI

2) Go to Settings -> Discovery Settings, set the "Serial Number Duplicate Check" to "No"

3) Trigger the Collection Profiles and verify Collection Profiles complete.

If you are still experiencing any issues with CSPC 2.10 please contact our support team.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Common Services Platform Collector Fundamentals (CSPCF)!

This on-demand course gives an introduction and explains the value of deploying the collector. Upon completion of the training, learners will be able to:

Install and configure the CSPC tool/software

Interpret and respond to security alerts generated via the SNTC portal

Generate reports via the SNTC portal and interpret the data

Proactively identify both external and internal threats via the SNTC portal

CSPCF Course Overview

Contact your Account Manager or Learning BDM for more information (learning-bdm@cisco.com)

Browse the Community

Activity in Smart Net Total Care

Resolved! No Data in Portal

Dear Colleagues, My CCO ID recently added for SNTC portal access. I got email from Cisco also, I have got access too, but I dont see any data there. It shows "no data" or "server error, try later". Can you help? It last more than a week now.  Thank y...

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