Smart Net Total Care

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Cisco CyberSecurity

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Smart Net Total Care Role Assignments Not Processing

Assigning new roles for users in the Cisco Service Access Management (CSAM) tool has not been processing properly to the Smart Net Total Care portal, and the roles assigned are not being activated. Our Team is working to get this corrected as soon as possible. If you are experiencing this, please create a discussion, and we will get the details from you, and manually complete the process. We are sorry for any inconvenience this has caused. We will notify you when this has been resolved.

Service Maintenance

*** 14 Feb 2024: The maintenance has been successfully completed, however, due to unforeseen circumstances, there is ongoing impact to SNTC service. The following use cases are impacted:

1) View all existing appliances in All Collectors
2) New Appliance Creation
3) New Entitlement Certificate download
4) Collector Upload for the new Appliance created
5) File Import for the new Appliance created
6) Appliance Deletion

SNTC Engineering is working to provide a resolution. There is no impact to collector uploads or any other services.

 

SNTC Portal and Chrome Browser

** 08 Sep 2023: Certain customers/partners have reported issues regarding loading portal data when using latest Chrome browser (versions 117 and above), especially on Windows operating system. As a work around, please use either Firefox (preferable), Microsoft Edge, or Safari browsers or downgrade Chrome browser to Version 116. We are working to resolve this condition and will provide further updates as they become available.

Cisco Services (SNTC) API Platform Migration

Services (SNTC) API Users,

We are in the process of migrating Services API from our Mulesoft to Mashery platform. This is a multi-phase process. Our goal is to complete this migration by November 17th, 2023. We need your cooperation to successfully complete the migration.

The first step is to simply log into the Mashery platform: https://apiconsole.cisco.com/ with the same credentials as that of Mulesoft: https://anypoint.mulesoft.com/login/domain/apx

This will allow us to capture your profile from the old platform to the new platform to allow seamless transition. There is no other action required from you at the moment. Please take this action no later than Tuesday, October 31st, 2023 and confirm by replying back to services-apis-migration@cisco.com

Regards,

Services APIs Migration Team

Support API Users – Important Notification

** Attention Support API Users: Note that for Applications created before March 1, 2023 your client Id and secret will expire by September 30, 2023. If you have registered application at https://apiconsole.cisco.com before March 1, 2023 and you are using these applications to execute Cisco API's then you need to migrate your existing applications. Detailed instructions can be found here. Services (SNTC) APIs are not impacted by this change, only Support APIs.

Cisco Common Services Platform Collector (CSPC) Release 2.10.0.7 Available

Aug 09, 2023 - Cisco is pleased to announce the release of CSPC 2.10.0.7 patch. This new patch requires 2.10, 2.10.0.1, 2.10.0.2, 2.10.0.3, 2.10.0.4, 2.10.0.5 or 2.10.0.6 installed on CSPC. We recommend CSPC 2.10.0.7 for ALL current and new installations. This release also includes Rules Package 4.19.

The new 2.10.0.7 patch is available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) Patches 2.10.0.2-2.10.0.6 Available

Cisco CSPC patches 2.10.0.2-2.10.0.6 are available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available

April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 ISO is available for download in the Software Download Center.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

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Activity in Smart Net Total Care

Unable to log into SNTC Portal

It looks like I few others have had the same issue recently.  When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNT...

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