Smart Services Knowledge Base

This document provides details about the issue and resolution.

Database Upgrade Will Affect CSPC Uploads March 6 and 7, 2020 Cisco will be performing standard updates to their database systems during the weekend. CSPC uploads will be affected during a period from: March 6, 2020 06:30pm PST to March 7, 2020 06:3...

QuestionHi guys, I was looking online on Cisco's website and other forums for the difference between cisco Con services and their features, unfortunately, no luck there.if possible could anyone tell me what is the difference between CON-SSSNT-ASR1001...

The 2.7.4.7 and 2.8.1.4 versions of the CSPC software that were released on June 4th, 2019 had a critical issue that has since been addressed. Cisco has re-issued corrected versions of these two patches as of November 12, 2019.   Impact: You are imp...

Update: November 13, 2019 THE CSPC ISSUE DESCRIBED BELOW HAS BEEN RESOLVED. Refer to CSCvr54360 for more details.     Background: Earlier this month updates were made to the Cisco systems that support the Smart Net Total Care service. Most of the imp...

You may need to update your CSPC root password. Read the attachment for details.

                           Cisco Common Services Platform Collector (CSPC) 2.10.0.2 OVA Available March 25th, Cisco is pleased to announce the release of an OVA file (virtual machine image) for CSPC 2.10.0.2. This new patch requires 2.10.0.1 installe...

Read the attachment for full details.

  As networks become more complex to meet the growing demands of cloud, big data, social media, and mobile initiatives, your team is probably still being asked to do more with less. With Cisco’s Smart Net Total Care (SNTC), you can have the tools yo...