Activity in Smart Services
Lost Base license of ASA 5516-X FTD
Hi, my company have a device ASA 5516-X Threat Defense (75) Version 6.2.3 (Build 83) that purchased since 2017. Now I have to reconfigure the firewall but I found that the base license lost. I try to contact with supplier but they quit, so how can I ...
Unable to register Cloud Services
Hello FPR1010 FDM and trying to register device for smart services, which tells me I need to register for cloud services. I try and do this but get "Failed to resolve cloud service FQDN. Check network connectivity or DNS configuration and retry." On ...
VMware support
Dear team,If we can renew the support for Cisco UCS server, which have VMWare installed on it.Will Cisco TAC support VMware solution or shall customer purchase support from broadcom?
cannot access smartnet total care website
I put in the contract and serial number and it takes me to the next page where I verify our physical address. But when I verify it I get a page saying:Oops! Something went wrong...We are unable to process your registration request at this time. Kind...
SNTC registration - Your user profile does not have complete address
I cannot access the SNTC portal. When I sign in to services dot cisco dot com I can briefly see something come up but then the page redirects to the promo URLFrom there I try to register and it tells me:Your user profile does not have complete addres...
SNTC registration - Your user profile does not have complete address.
Hello, Our smartnet renewal date passed recently this month. We want to renew our smartnet coverage but we don't know what devices we previously had covered. I wanted to access the smartnet portal to review any devices that were covered but I receive...
Resolved! CSCP Software Update
Good afternoon,We are running CSPC 2.11 and when trying to run the software update from within the CSPC via the Software Update tab, it is failing. I had our Security department whitelist the URLs per the CSPC Software Upgrade guide, but it still ap...
Resolved! Centos 7 still being deployed with CSPC 2.11
I was planning on deploying the lastest version of CSPC at 2.11 then patching it directly to 2.11.03 but see attached picture of the hostOS which is centos 7 that has been deprecated. According to the cisco releasenotes the hostOS has been changed wh...
SNTC registration error
Like others in this section, I encountered error message during SNTC registration: Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Checking my user profile, the company address is o...
SNTC registration - user profile does not have complete address
I encountered error message during SNTC registration: Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Checking my user profile, the company address was there.I'm not sure how to pro...
Problems generating a new CSPC entitlement
Hi team, basically we are having issues in order to generate the certificate to my new collector we are getting this output. please can you help us in order to get the cert? by the way my account is the company admin in "CSAM"Thanks in advance regard...
Account - Changing Email Address/Removing Company Association
Hi all, I'm looking for some advice. I'll be leaving my current company soon, so i need to change my email address for my CCO back to my personal address so i can take it with me (as i always have done over the years). Looks like the admin of my comp...
Resolved! SNTC error: "Your user profile does not have complete address"
I am getting this error when trying to register for a Smart Net Total Care in order to be able to use the bug search API. I created an individual Cisco.com account, associated it with my company and a smart contract etc., and when I try to resubmit m...
upload not working after cspc upgrade
Hi GuysRecently I upgraded cspc vm from 2.10 to 2.11 version. while looking at the new cspc server the discovery job running fine. but the upload is not reflecting in the sntc portal. can someone help .
Hello, I am experiencing an issue while registering the Cisco Services
Hello,I am experiencing an issue while registering the Cisco Services APIs. Out of the five APIs I am trying to register, only three appear successfully, while the other two are missing. Details: APIs that successfully appear: colecciones csapi-1.0cs...
