Smart Services

Resolved! CSPC Collector or CX Agent or CX Connector?

Hi thereA customer of mine is looking to install a Collector in order for them to get better visibility of their installed base. They have a segregated network, so they wanted to understand what would be better for them to install now, especially wit...

[Cisco Solution Support] Doubts

Hello everyone,I'm trying to study Cisco's support services materials and I have some doubts... how can I classify Solution Support services based on their code? like SP SSC4P, i know it's a Solution support with 24*7*4OS but it's classified as Base,...

Remove SNTC & use DNA subscription for TAC Support

Hi,The customer is thinking to optimize the support renewal costs, in addition he needs to renew the DNA subscription of the Catalyst switches they have.So instead of renewing the SNTC on his Catalyst switches, he will get a stock of switches to be u...

[Subscriptions] DNX and SNTC

Hello Community!I have recently joined a Cisco partner company and it's all new for me.I'm reading Subscription Matrix for Cisco Catalyst Switches and got a little bit confused...The standard solution is DNA Essentials/Advanced + SNTC for a "full" co...

Unable to request access for customer smart account

we trying to get access of our customer's smart account. When we requested for the access through Cisco Portal (https://rpfa.cloudapps.cisco.com/rpfa/profile/smartaccount.do) for an existing smart account, it is picking up some other business name fr...

CSPC-server does not renew software version of managed device after d

we have installed a 2.10.0.3 CSPC server, this server is running for quite a while. the software version of the switches it has discover has an issue: the devices have been upgraded to a new version the CSPC server does miss the change in the softwar...

How do i change 'Bill to ID' ?

I created Quote(OIP), but the Bill to ID is wrong, so I need to correct it. How do i change 'Bill to ID' ?

SNTC decom

How do we decommission this platform? everything has been migrated to CXCLOUD.We still have an on-prem "Common Service Platform Collector" which we will shutdown, I find this collector is still talking out to the internet, I can't see any SNTC portal...

Help with SNTC account and Request Access from Delegated Admin

Hi,My end goal is to gain access to the Cisco EOX APIs. To do so, I followed the Cisco SNTC onboarding guide for a customer account. However, after activating and signing in, I'm lost on how to request access from the delegated admin. I'm not sure wh...

RMA issues

I have hardware that I need RMA from Cisco UCS.I was able to do the support bundle upload and send it out and get the hardware delivered to the datacenter.Now the problem is that I do not managed that datacenter and I have to create a smart hands req...

Account - Changing Email Address/Removing Company Association

Hi all, I'm looking for some advice. I'll be leaving my current company soon, so i need to change my email address for my CCO back to my personal address so i can take it with me (as i always have done over the years). Looks like the admin of my comp...

After CSPC2.11 ova deployment Webconsole/GUI is not working

After CSPC2.11 ova deployment Webconsole/GUI is not working.Network config looks good, able to do cli login to server.

Resolved! ECMUS vs ECMU

Hi guys,Just curious, what is the difference between the below two SKUs?CON-ECMUS-SFFMCK9VCON-ECMU-SFFMCK9VI understand that ECMUS is Solution Support SWSS and ECMU is SWSS but what does the Solution Support add that isn't included in the SWSS.Thank ...

Issue with tools.cisco.com and Smart Call Home

We have an issue with the Call-Home and the URL tools.cisco.com. When we connect with the customer account, I need to accept the terms of service. But when I accept the terms of service, it shows this: The URL is https://tools.cisco.com/sch/pending...

Cisco Support APIs ceased to work ?

Hello,Have been using APIs from Cisco Smart Net Total Care. I was using them for automatic EOLs, recommended version information.Now getting error like this, when trying to call: GET https://apix.cisco.com/software/suggestion/v2/suggestions/releases/...