Changing the default password on CBS220

[devnull09]

Hi,

I got a new 220-8T-E-2G switch today and came across a strange issue.

I have logged in to the WEB UI the first time and changed the default password to something non-standard.

Once I click "Save" the Web UI logs me out automatically and brings me back to the login screen.

When I then try to login with the new password just set, it does not accept the new password. I only get this error:

"Invalid user name or password. Please try again."

It also does not accept the standard user and password cisco / cisco anymore. So it must have updated the password internally, but does not allow me to login.

When resetting the switch I can login with cisco / cisco again, but obviously the issue starts from scratch again.

I have tried various passwords with and without special symbols. But even a pretty basic password with only uppercase, lowercase and numbers shows the same behaviour.

This is the device and firmware version:

Cisco CBS220-8T-E-2G 10-Port Gigabit Smart Switch
2.0.0.13

Any advice what could be wrong here ? Is there a known bug in this firmware version perhaps ?

Obvisouly I can't update to a recent firmware without access to the UI.

[balaji.bandi]

You need to reset to factory and start over again :

Look at the password guidelines : ( make sure check the keyboard layout, before changing password type same notepad is the one changing correct)

https://www.cisco.com/c/en/us/td/docs/switches/lan/csbss/CBS220/Adminstration-Guide/cbs-220-admin-guide/administration.html

[devnull09]

Hi,

I did a factory reset a couple of times already but that did not help.

The new password is also according to the password guidelines, which are (according to the GUI):

Please change your password from the default settings for better protection of your network
• Cannot be the same as the user name.
• Cannot be the same as the current password.
• Minimum length is 8.
• Minimum number of character classes is 3.

I used cut&paste for the password when setting as, as well as when trying to login, so keyboard layout cannot be the reason for this.

[aled.williams]

Hi Balaji

I have also tried a factory reset to no avail.

Is there a fix for this issue yet?

I have reset the password and having the exact same issue.

Thanks in advance

Aled

[balaji.bandi]

raise an SMB Tac case to investigate for you.

[aled.williams]

Thanks BB. How does one go about raise an SMB Tac Case please?

Cheers

Aled

[balaji.bandi]

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

[aled.williams]

Hi All

Thanks for the advice on raising the SMB TAC ticket. I spoke with an engineer who advised that when being prompted to change the login credentials that it's important to change the username as well as the password. I did this and it now works!

Thanks again

Aled  

[balaji.bandi]

Glad all good and works as expecte, and thank you for sharing the information with us. so we mark as resolved here.

[RexPr]

On the first login, you have to change not only the password but even the username. Don't use cisco as a user, change it.