Hello,
I have a ESW 540 48 port gigiabit switch. We have had it a year and a half. In the past year it has experienced this cycle of problems:
After a reset, within a week the fans are on full blast. Within less than a month the webgui is gone - not accessable. the switch will still switch, but to do anything to it means it has to be reset completely.
I cannot figure out how to call Cisco support for this, it has a 5 yr warranty which we are well within. I am ok with the hardware replacement but cannot figure out how to arraign that. the Support for cisco is not they type of support structure i am used to, in some cases it talks about contracts but then I cannot find prices or even how it works.
any advice? am i just looking in the wrong places for support or does cisco operate on a diffent model than other tech companies (like Apple or HP) i just am wondering if i should adjust my expectations to less?
yes i am a bit frustrated, i went out on a limb with going to Cisco for the 'best' and our other switch a 520 is also having problems
our old netgear switches worked great for about 5 years until i felt we need to improve them.
please help a clueless IT guy out
