SLM2024 can't access configuration and computers get unidentified network

[Joce_strob]

Hi,

I used this switch for a 10 computers win 7 network for some years and now after unpliging it for some time, I can't get it to work. First I can't access configurationpage anymore (192.168.1.254 does not work anymore). Ping 192.168.1.254 failed. Every computer connected to it don't see each other anymore, they just get an unidentified network.

[Tom Watts]

Hi Jocelyn, try to factory default the switch holding the reset in for about 30 seconds and leave the switch isolated from the network. Connect a computer directly to the switch and assign a static IP on the 192.168.1.x subnet and see if that works. If it still doesn't respond, you may want to try a second computer just in case.. otherwise sounds as if the switch has gone bad or at least the ports you've tried.

-Tom
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[Joce_strob]

After trying to reset to factory defaults by pressing the reset button for more than 30 sec, I still get the same results.... Maybe the switch is dead.

Since there is a life warranty on it, do you have any idea how I can get a replacement?

[Tom Watts]

Hi Jocelyn, to RMA the device, call the small business support.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

-Tom
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