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catalyst 3560x Device Credential Verification: FAIL

nianqing212
Level 1
Level 1

there is a C3650x-24 switch , then excute the 'show license status' command, have the following output, it's have an 'fail' keyword :Device Credential Verification: FAIL

I don'g understand what that's mean ?  can anyone tell me

thanks!

Switch#sh license status

              License Type Supported

       permanent  Non-expiring node locked license

       extension  Expiring node locked license

       evaluation Expiring non node locked license

              License Operation Supported

       install    Install license

       clear      Clear license

       annotate   Comment license

       save       Save license

       revoke     Revoke license

       call-home  License call-home

              Call-home Operation Supported

       show pak   Display license pak via call-home

       install    Install license via call-home

       revoke     Revoke license via call-home

       resend     Fetch license via call-home

              Device status

       Device Credential type: DEVICE

       Device Credential Verification: FAIL

       Rehost Type: DC_OR_IC

9 Replies 9

smogra
Cisco Employee
Cisco Employee

Can you provide show ver for the device? and is this issue causing any problems on the switch?

this question is my customer email to me, It seems no other issue

Switch#sh ver

Cisco IOS Software, C3560E Software (C3560E-UNIVERSALK9-M), Version 12.2(53)SE2, RELEASE SOFTWARE (f

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Wed 21-Apr-10 04:26 by prod_rel_team

Image text-base: 0x00003000, data-base: 0x02400000

ROM: Bootstrap program is C3560E boot loader

BOOTLDR: C3560E Boot Loader (C3560X-HBOOT-M) Version 12.2(53r)SE1, RELEASE SOFTWARE (fc1)

Switch uptime is 2 minutes

System returned to ROM by power-on

System image file is "flash:/c3560e-universalk9-mz.122-53.SE2/c3560e-universalk9-mz.122-53.SE2.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

License Level: ipbase

License Type: Permanent

Next reload license Level: ipbase

cisco WS-C3560X-24 (PowerPC405) processor (revision A0) wi

*Mar  1 00:02:13.102: %LINK-5-CHANGED: Interface Vlan1, changed state to administratively down

*Mar  1 00:02:13.102: %LINK-5-CHANGED: Interface FastEthernet0, changed state to administratively do

Processor board ID XXXXXX

Last reset from power-on

1 Virtual Ethernet interface

1 FastEthernet interface

28 Gigabit Ethernet interfaces

2 Ten Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address       : XXXXXX

Motherboard assembly number     : XXXXXX

Motherboard serial number       : XXXXXX

Model revision number           : A0

Motherboard revision number     : A0

Model number                    : WS-C3560X-24T-S

Daughterboard assembly number   : XXXXXX

Daughterboard serial number     : XXXXXX

System serial number            : XXXXXX

Top Assembly Part Number        : XXXXXX

Top Assembly Revision Number    : A0

Version ID                      : V01

CLEI Code Number                : XXXXXX

Hardware Board Revision Number  : 0x02

Switch Ports Model              SW Version            SW Image                

------ ----- -----              ----------            ----------              

*    1 30    WS-C3560X-24       12.2(53)SE2           C3560E-UNIVERSALK9-M    

Configuration register is 0xF

         

Switch#

Switch#

Switch#sh license status

              License Type Supported

       permanent  Non-expiring node locked license

       extension  Expiring node locked license

       evaluation Expiring non node locked license

              License Operation Supported

       install    Install license

       clear      Clear license

       annotate   Comment license

       save       Save license

       revoke     Revoke license

       call-home  License call-home

              Call-home Operation Supported

       show pak   Display license pak via call-home

       install    Install license via call-home

       revoke     Revoke license via call-home

       resend     Fetch license via call-home

              Device status

       Device Credential type: DEVICE

       Device Credential Verification: FAIL

       Rehost Type: DC_OR_IC

Thanks.

Was it like this since starting? Or you tried doing some changes to the device and ended up seeing like this?

Was an IOS upgrade done recently? Newer images has a new feature of autheticating the hardware. If it is a new device, I would suggest to contact your reseller. If not, please open a TAC case.

http://www.cisco.com/cisco/web/support/index.html

AJ.

I would also suggest to open a case with TAC.

any update on this issue.

I have faced the same issue with 4331 router.

 

hi
We are facing the same credential failure on ISR 4331. What did you do to resolve

Volgash
Level 1
Level 1

Hi everyone,
I have the same problem with ISR4331-SEC/K9 and WS-C3560CX-8PC-S. Does anybody know how to resolve it and what the reason is?

Thank You

nchristo222
Level 1
Level 1

also same issue. router feature sets all appear to work as well... frustrating...

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