Technology and Support Events and Webinars

Thursday, September 8, 2022

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Thursday, February 22, 2024

Director's Chair 2024 - Series on Webex Webinar Management from Production Services Starting Thursday, February 22, 2024 with Monthly Sessions Through 2024 The Director's Chair Series from Production Services will cover a number of topics on managing Webex Webinars. We have a Resources page, Director's Chair Channel with recordings from previous sessions, slides, Q&A transcripts and more. Audience: Users of Webex Webinars Focus: Feb 22: Best Practices in Webinar Production Mar 21: Extending Webinars with App Integrations Apr 18: Comparison of Share App, Share Screen, and Share File May 16: Options in Registration & Security Jun 13: Webex Meeting, Webex Webinar and Webex Event Comparison Jul 18: Preparing for Webex Suite Platform Aug 15: Re-Using Webinar Content Sep 13: Stage Manager, RoS, Planning Oct 17: Using Webex Webcasts Nov 21: Slido Audience Interactivity Dec 19: 2024 Wrap-Up and Look at 2025 Register Now! For more information please visit; Webex Community. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.

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https://cisco.webex.com/webappng/sites/cisco/webinar/webinarSeries/register/5174019b432544ff832e8c35539c69c1

Friday, March 1, 2024

Announcing the Webex Webinars Production Services Community! A community for Webex Webinar experts and those who'd like to be The Production Services Community is a space for all users of Webex Webinars to find resources on Webinar Production, such as How-To videos, previous Director's Chair recordings, Webinar tools & resources, and more, moderated by the Production Services team. We'll also have Office Hours every Friday at 11:00am - 1:00pm Pacific where you can ask our Producers your burning questions on Webinars. Joining is easy, just use the Login with Webex option on the landing page, or create and alternate login with email. What You'll Find in the Community: Info on Production Services Director's Chair sessions and resources, current and previous years Comparison of Share App, Share Screen, and Share File How-To clips on different Webinar features Webinar resources Demos on basic Webinar setup and management General Webex resources Check back regularly for new and updated content, links to other useful training sessions, information on the transition to Webex Suite Platform and more! Join Now! For more information please visit; Webex Community. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.

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https://app.socio.events/MjgwMDM%3D

Thursday, July 11, 2024

Community Live Event - Introduction to WebEx Calling Welcome! In this session, we will explore Webex Calling, Cisco's innovative cloud-based telephony system. Our goal is to provide you with a comprehensive overview of Webex Calling, showcasing some of powerful features and functionalities that are set to revolutionize your business's communication landscape and additionally, we'll guide you through the support network available to ensure you have the assistance you need. Agenda: Overview of Webex Calling Basic configurations Monitoring in control hub Common issues Support and Resources By the end of our session, you'll have a comprehensive understanding of Webex Calling's capabilities and how to access our dedicated support team for any future inquiries. Experts Details Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain. Angel Bailon: Webex Calling Technical Consulting Engineer Armed with a degree in Network and Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. His technical acumen was refined through his involvement in Cisco's Academic Excellence Program, where he demonstrated outstanding performance. Currently, he is an esteemed contributor to the Cisco Webex Calling support team. In this role, he employs his expertise to not only assist customers but also to enrich the overall service experience. His contributions extend beyond support; he actively enhances the knowledge base by conducting both internal and external training sessions and developing informative content on Webex Calling. Alejandro Gomez: Webex Calling Technical Consulting Engineer A graduate with distinction in Computational Engineering, he is recognized for his dedication as a Technical Consulting Engineer, fueled by a deep-seated passion for technology and a commitment to enhancing customer experiences. His technical proficiency was sharpened within the rigorous environment of Cisco's Academic Excellence Program, where his exceptional performance set him apart. He is actively engaged in the creation of comprehensive documentation, instructional videos, and training resources, all aimed at bolstering the understanding and adoption of our technology. His contributions are invaluable in supporting the continuous growth and success of our technological solutions. For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.

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Thursday, August 1, 2024

Community Live Event - Registration of MPP Phones and Webex App in Webex Calling Welcome! This Webinar covers a comprehensive understanding of Multiplatform Phones (MPP) and their integration, starting with the basics of MPP devices and moving on to the process of adding these devices to the Control Hub. We will delve into the provisioning and registration procedures, ensuring a seamless setup. Additionally, we will diagnose common issues in MPP devices, providing practical solutions. The session will also explore the Webex App, followed by troubleshooting common issues to maintain optimal performance. Agenda: 1. Understanding MPP Devices 2. Adding Devices to the Control Hub 3. Provisioning and Registration Process 4. Diagnosing Common Issues in MPP 5. Understanding Webex App 6. Diagnosing Common Issues in Webex App Experts Details Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain. Angelica Gomora: Webex Calling Technical Consulting Engineer With a degree in Telecommunications Engineering, Angelica Gomora began her professional journey with an internship at the Customer Experience Academy program. This experience provided a strong foundation for her career at Cisco. Currently, she is a valued member of the Cisco Webex Calling support team. In her role, she utilizes her expertise to support customers and improve the service experience. She has also made contributions by creating valuable internal and external content. Roberto Alvarez: Webex Calling Technical Consulting Engineer Holding a Bachelor's degree in Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. Currently, he is a valued member of the Cisco Webex Calling support team, actively involved in creating comprehensive documentation, instructional videos, and training resources. These efforts are aimed at enhancing the understanding and adoption of our technology. For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.

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Wednesday, September 11, 2024

Community Live Event - Troubleshooting Automation Failures to Enhance Security Posture and Response Times in Cisco XDR Welcome! In this session, we will explore utilizing the automation tool within Cisco Extended Detection and Response (XDR) enhances security operations by accelerating threat detection and response while reducing manual workload. Automation enables the orchestration of routine tasks, such as alert triage and incident response, allowing security teams to focus on higher-level analyses and strategic responses. By implementing standardized security playbooks, and workflows, organizations can ensure quick and consistent action against common threats, while complex attacks are managed more efficiently through automated information gathering and analysis. By the end of our session, you'll have a comprehensive understanding of configuring and troubleshooting common automation issues and how to access our dedicated support team for any future inquiries. Experts Details Jordan Creek: Security Technical Consulting Engineer Jordan Creek is an Engineer and Lab Admin in Technical Services (CX) for the ATS Cloud Security product suite consisting of Secure Endpoint, Malware Analytics, and XDR. Jordan works in the Research Triangle Park (RTP) Area in North Carolina. Jordan graduated in 2018 from the East Coast Polytechnic Institute, majoring in Information Technology and Security. He began working with Cisco in 2016 as an intern in the Cisco Advanced Lab Operations. In April 2018, He joined TAC as a member of the Firewall team. After three years here, he transitioned over to the ATS Cloud Security Team. Since being on the ATS team, he has honed his technical skills and has become the Lab Admin and subject matter expert for the respective technology. During his free time, Jordan relaxes as a TCG and board game hobbyist. You can also find him outdoors, enjoying mother nature as a renown Eagle Scout. When Jordan is not working, he enjoys spending time with his wife Alex, cat Millie, and soon to be born son. For more details and information, visit the Security community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.

0 attendees

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Thursday, November 7, 2024

Community Live - Domain Migration tool from UCS Manager/UCS Central to Intersight (IMM) Welcome! In this session, we will explore Cisco's Intersight Managed Mode (IMM) transition tool presented as a solution to simplify server deployments and migrations in Data Centers. By enabling replication of existing configuration to UCS Manager (UCSM) and/or UCS Central, this tool effectively converts existing Service Profiles and Service Profile Templates into IMM Profiles. This conversion significantly speeds up the deployment of new servers and makes it easier to migrate existing servers to the Intersight Managed Mode (IMM) environment. Additionally, the Operating System (OS) installation tool complements this solution by enabling unattended installation of the operating system on one or multiple servers, simplifying the process and reducing the complexity of system administration Agenda: Introduction to Migration tool Installation of Tool Demo Migration tool Introduction to OS Installation tool Demo OS Installation Play Webinar Recording Experts Details Francisco Zerón: Computer Systems Engineer Francisco Zerón graduated from the University of the Americas Puebla (UDLAP) as a Computer Systems Engineer and has achieved CCNP Datacenter, CCNP Enterprise and Cisco DEVNET certifications. His track record includes strategic collaborations with renowned partners and an outstanding track record in the technical support team (TAC). Francisco stands out for his deep knowledge and practical experience in a wide variety of Cisco solutions, ranging from UCS to Nexus and Catalyst. Additionally, he has been recognized with the prestigious title of "TAC Hero of Operational Excellence" for his exceptional contribution to technical support and his skill in handling critical situations. Jorge Márquez: Communications and Electronics Engineer Jorge Márquez is a Communications and Electronics Engineer graduated from the National Polytechnic Institute, he has a solid academic background and CCNA Enterprise, Cisco DevNet and Azure Stack 9000 certifications. His extensive experience in the workplace has allowed him to obtain Python programming and network management. He successfully completed the CX Incubation program and has managed to reach the position of Senior Engineer in the Server Virtualization team, where he plays an expert role in specific topics. Currently, he serves as a member of the Cisco TAC technical support team, where he applies his knowledge of Cisco solutions such as UCS, Intersight, and Azure Stack Node. For more details and information, visit the Data Center and Cloud community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.

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Wednesday, November 13, 2024

Community Live - Navigating DHCP Processes in SD-Access Network Welcome! In this session, you will discover how DHCP works in SD-Access networks! Dive into integration, configuration, and troubleshooting in Cisco Catalyst Center. This session will focus on the correct implementation and resolution of DHCP-related issues within an SDA network. Topics covered will include the life of a packet within an SDA Fabric, from the insertion of option 82 by DHCP snooping and its importance, encapsulation in VXLAN, how to capture packets involved in the DHCP process to perform accurate analysis and diagnosis in case of a failure, and useful commands to troubleshoot problems. Learn all this and more with expert tips to keep your network agile and efficient. Agenda: • Fundamentals of DHCP in SD-Access • Limitations of DHCP in SD-Access networks • DHCP process within SD-Access • Troubleshooting common issues View Recording HERE. Experts Details Carlos Nicoletti: Technical Consulting Engineer Carlos Nicoletti is a Technical Consulting Engineer with over 7 years of experience at Cisco. His career began with the Internet of Things (IoT) team and has evolved to his current role in the Cisco Catalyst Center team, specifically focusing on SD Access. His expertise includes topics such as DHCP in Fabric, LISP, PubSub, Plug and Play, LAN Automation, and Cisco Trustsec. He has also been recognized for his participation in events like Cisco Live and Cisco Connect, where he has shared his expertise and knowledge. Carlos graduated from the Universidad Nacional Autonoma de Mexico (UNAM) and is an ex-professor at this university. He also holds certifications in CCNA, CCNP Enterprise, ScrumMaster, and ITIL v4. Diego Cabañas: Team Captain of the SDA/Catalyst Center Team Diego Cabañas is a Team Captain of the SDA/Catalyst Center Team at Cisco, with over a decade of experience in networking. He studied Electronic Technologies Engineering at Tec de Monterrey and joined Cisco in 2014. Diego is a father of three who enjoys reading and staying updated with the latest innovations. Specializing in Campus Automation for Enterprise Networks, Diego focuses on switching architectures, SDA, Catalyst Center, and automation technologies. He currently solves complex networking challenges and designs solutions that enhance the efficiency, scalability, and security of networks. For more details and information, visit the SD-Access community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.

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Tuesday, December 3, 2024

Community Live – Troubleshooting using Network Wide Path Insights in Cisco SD-WAN Welcome! This session delves into the capabilities of the Network-Wide Path Insights (NWPI) tool, an integral component of Cisco SD-WAN that offers visibility into the path selection process of network packets. The discussion will guide you on how to access the NWPI, configure path traces, and effectively leverage this powerful diagnostic feature to obtain comprehensive path trace data You will gain experience in initiating and interpreting path traces, enabling you to understand which the features (QoS, DPI, SLAs, Policies, NAT, SIG) are involved in a forwarding decision. The session aims to empower network administrators with an additional skill to pinpoint the underlying factors influencing packet delivery in their SD-WAN fabric. Agenda: Introduction Prerequisites Configuration Verification Limitations Q&A Experts Details Jay Sumedh Kharwadkar: SD-WAN Team Lead Jay Sumedh Kharwadkar is a Team Lead for the SD-WAN Team based in Richardson office. Jay holds a master’s degree in Telecommunications and Network Engineering. Jay has been at Cisco since 2019 starting his journey with TAC. Jay is a Cisco Certified Specialist for Enterprise SD-WAN Implementation and CCNP Enterprise Core. Jay keeps active away from the office by spending his free time as a Cricketer. Eliel Garcia Leyva: Escalation Engineer Eliel Garcia Leyva is an Escalation Engineer on the SD-WAN Team, based in the Mexico City office. He holds a degree in Computer Engineering and has been working with Cisco TAC since 2013. Over the years, Eliel has specialized in LAN, Routing, and SD-WAN technologies within Cisco TAC. Notably, he developed the initial stages of the SD-WAN laboratories in Cisco Mexico. His passion for technology was sparked by his fascination with how binary language can be used to transfer voice, images, and documents. Eliel has presented his work at Cisco Live on two occasions and has conducted global internal Cisco training sessions related to SD-WAN. Outside of work, he enjoys watching TV series, testing new laptops, and managing personal Linux servers at an entry level. He lives with his wife and two children and is an avid reader of new technologies and a tester of gaming-related hardware. For more details and information, visit the SD-WAN community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.

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Tuesday, February 25, 2025

Connected TAC – Enhance Your Support Experience With Intersight For Nexus Welcome! In this session, we will explore how Data Centers dense configurations provide scalable solutions, allowing data centers to grow and adapt to changing demands. Enabling Intersight connectivity to your devices or controllers activates Connected TAC with pro-active and automated re-active support at no added cost. Pro-active support enabled through telemetry opens TAC cases to start the troubleshooting process. Re-active support is triggered on TAC SR case opening and enables automated log collection, remote show command gathering, and the ability to gather logs from neighboring devices remotely. Agenda: What is Cisco Intersight? Why claim networking devices in Intersight? Connect and Claim devices to Intersight Exploring API Experts Details Alex Fleck: Technical Leader Alex Fleck is a Technical Leader for Data Center Networking (DCN) for Customer Experience (CX) in Cisco's Technical Assistance Center (TAC) based out of the Research Triangle Park campus. He grew up in northern California and began his IT career in 2007 when he enlisted in the United States Marine Corps. He joined Cisco TAC in 2014 as a student Co-Op with Cisco Advanced Lab Operations (CALO) while attending Eastern Carolina University and later moved to the Cloud Collaboration TAC team supporting the Webex suite of products before joining the Data Center Routing and Switching (DCRS) team in 2018. He was a team lead for the DC Routing and Switching TAC team before becoming a Technical Leader in 2022. Branden Varney: Technical Leader Branden Varney is a Technical Leader for the Data Center TAC Engine in Customer Experience. He focuses on creating frictionless support experiences for customers through connectivity and automation. He joined Cisco TAC in 2013 and supported various data center products across various teams. In 2018 he obtained his DC CCIE. In 2021 he became a Technical Leader for Nexus Dashboard and Intersight. Then in 2022 Branden moved to the DC TAC Engine to take on a technical global leadership role. For more details and information, visit the Data Center and Cloud community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.

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Wednesday, March 5, 2025

This session is dedicated to an in-depth exploration of Local Gateway (LGW) concepts within the WebEx Calling framework, emphasizing the critical configurations and troubleshooting considerations across various network layers. Participants will gain comprehensive insights into registration methodologies, licensing prerequisites, and call routing mechanisms, ensuring a robust understanding of the foundational components. Additionally, the session will delve into site survivability concepts, providing an overview of its configurations and operational significance. This holistic approach is designed to equip attendees with the necessary knowledge to effectively implement and maintain seamless communication infrastructures. Introduction - This session is invaluable to customers as it empowers them with the technical knowledge and practical skills necessary to optimize their WebEx Calling infrastructure. By understanding LGW concepts, configurations, and troubleshooting techniques, customers can ensure seamless integration with their existing systems, reducing downtime and enhancing communication reliability. Prerequisites - SIP protocol knowledge, WebEx Calling and control hub, Background functionalities of registration and SRST architecture Configuration - Please refer the WebEx calling official documentations https://help.webex.com/en-us/article/jr1i3r/configure-local-gateway-on-cisco-ios-xe-for-webex-calling Verification - Lab demonstration Limitations Q&A Experts Details Manpreet Kaur: Collaboration Engineer Manpreet is a skilled Cisco Collaboration Engineer with 4.5 years of experience. She specializes in troubleshooting CUBE/Voice Gateways and works with a variety of protocols, including SIP, H323, and ISDN. Manpreet plays a crucial role in supporting the MultiService (MS) team. Her expertise extends to CUCM troubleshooting, and she holds several certifications, including CCNA, CCNP, DevNet and VCP. In addition, she has conducted training sessions for early-career and premium support teams at Cisco and has led case bashing sessions with GDP (outsourced) employees to enhance their troubleshooting capabilities. Harshita Kandru: TAC Collaboration Engineer Harshitha is a TAC collaboration engineer with 2.5 years of experience in MS (Multi-Services) technology. She is skilled in CUBE/Gateway troubleshooting and analysis, as well as handling a variety of features and integrations revolving with the protocols like SIP,MGCP,H.323,FXO/FXS. In addition, she is actively collaborating with Vriddhi Labs to offer engineers extended lab support. Cisco Certified DevNet Associate, CCNA, and CCNP-Implementing and Operating Cisco Collaboration Core Technologies certifications have been earned along the way. Bommu Sidhu: TAC Collaboration Engineer Siddu is a TAC Collaboration Engineer with 1.5 years of focused experience in Multi-Services (MS) technology. He demonstrates expertise in troubleshooting and analyzing CUBE and Gateway systems, proficiently managing a diverse range of features and integrations involving protocols such as SIP, MGCP, H.323, and FXO/FXS. Moreover, his technical acumen extends to APPs troubleshooting. Siddu's professional qualifications are further underscored by his certifications, including the Cisco Certified Network Associate (CCNA) and DevNet.

67 attendees

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Wednesday, March 12, 2025

This session explores the transformative capabilities of Cisco Cloud Connected UC (CCUC), a strategic solution that integrates on-premises Unified Communications (UC) infrastructure with Cisco's robust cloud services. We will discuss how CCUC enhances communication systems by providing centralized management, advanced analytics, and seamless scalability. Participants will learn about the integration of hybrid environments, offering the flexibility to balance existing on-premises investments with cloud innovations. Additionally, we will cover how CCUC supports a gradual transition to cloud-based solutions, ensuring an optimal blend of reliability, cost-efficiency, and enhanced collaboration tools. By the end of the session, you will gain insights into managing a hybrid UC environment, leveraging cloud integration to improve communication and teamwork, and optimizing costs through strategic cloud adoption. This session aims to equip network administrators with the knowledge to seamlessly navigate the evolving landscape of unified communications. Agenda: Introduction to Cisco Cloud Connected UC (CCUC) Key Features and Benefits Integration with Cisco Collaboration products Use Cases and Practical Applications Q&A Experts Details Prathik Kadagi Prathik Kadagi embarked on his professional journey at Cisco five years ago, initially joining as an intern. His dedication and expertise quickly led to a full-time role in the Technical Assistance Center (TAC), where he has been a valuable team member for the past four and a half years. Prathik holds certifications, including CCNA and CCNP Core, demonstrating his proficiency in networking. Additionally, he has earned a Gen AI Blue Belt, underscoring his commitment to staying at the forefront of technological advancements. Prathik is an alumnus of the Siddaganga Institute of Technology. Dhanishwar Dhanishwar is a skilled Cisco Collaboration Engineer with 4 years of experience. He specializes in troubleshooting CUCM (Cisco Unified Communications Manager) and CER (Cisco Emergency Responder), providing expert support for a wide range of voice communication products. Dhanishwar has a deep understanding of voice technologies and has been instrumental in supporting Cisco's Technical Assistance Center (TAC). He holds several industry certifications, including Cisco DevNet Associate and Cisco Certified Specialist - Collaboration Core. In addition to his technical expertise, Dhanishwar has been involved in various training initiatives, helping to upskill teams and enhance troubleshooting capabilities within Cisco’s support structure.

68 attendees

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Wednesday, March 19, 2025

This session delves into the requirements for onboarding Unity Connection to Cisco Inhouse transcription service hosted on WebEx, The discussion will guide you on how to onboard CUC with Control HUB, configure traces, and effectively leverage the SpeechView services for Unity Connection after the migration from 3rd party to In-house WebEx based platform. Agenda: Introduction Prerequisites Configuration Verification Limitations Q&A Experts Details Shabbir Ahamed Syed: Technical Consulting Engineer Shabbir Ahamed Syed is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 5+ years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working Unity Connection, Jabber and IM and Presence products. He holds the Cisco Certified network Professional (CCNP Collaboration), ITIL Foundation certifications. Tapan Dutt: Technical Consulting Engineer Tapan Dutt is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 16 years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC Team based in Bangalore, India. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Unity Connection, Jabber and IM and Presence products. Prachi Mangewala: Technical Consulting Engineer Prachi Mangewala is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone.she has around 2 years of Cisco Unified Collaboration experience.she is currently associated with UC Application TAC Team. Her skills include vast understanding of Cisco Collaboration Suite. she is working closely on Unity Connection, Jabber and IM and Presence products.

34 attendees

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Wednesday, March 26, 2025

This session offers practical session on configuring and troubleshooting Cisco RoomOS endpoints with Microsoft Teams, including ThousandEyes integration. We'll cover essential configuration steps for Cisco Room devices setup , MTR provisioning via Control Hub, and integrating ThousandEyes for monitoring in MTR mode . You'll also learn key troubleshooting techniques to quickly resolve MTR issues. In addition , we will highlight recent updates, including improvements in MTR device management, such as the shift to AOSP Device Management for Microsoft Teams Android Devices. Prerequisites - Cisco Room endpoint - Cisco Webex control hub - Microsoft Teams admin - Thousand Eye Portal Configuration Step 1. Apply ThousandEyes Bearer Token in the Control Hub Start accessing the Thousand Eye dashboard and create an OAuth bearer token. Enable the OAuth Bearer Token on the Traffic Engineering (TE) dashboard. Ensure that the token is saved safely for future use. Step 2. Add Room OS Device to Control Hub Add your device to the Control hub using a 16-digit code. Step 3. Enable ThousandEyes On Room OS Device Now make the Cloud-registered device aware of Thousand Eye. On the Thousand Eye dashboard, navigate to Endpoint Agents > Agent Settings > Add New Endpoint Agent. Step 4. Create Agent Test Now on the Thousand Eye dashboard, you must create an Agent test. The agent test offers device platform-specific templates, which can be further used to fetch stats from the device when they are in a meeting. For instance, the Webex platform or Microsoft Teams platform. On the Thousand Eye Platform, navigate to Endpoint Agents > Test Settings > Monitor Application. Choose Microsoft Teams if you intend to monitor MTR devices (MTR calls). Choose Webex if you intend to monitor RoomOS device Webex calls. Verification Now, since you have the agents listed, it is ready to listen for stats from the Room OS device connected to the Webex media node. Webex site is a trusted application agent on TE. Webex media node will now relay traffic to the TE application, and you will be able to see Jitter, loss, and network path for Room OS or MTR devices. Limitations Q&A Experts Details Vishnu Kavungal Chandran Vishnu Kavungal Chandran has worked with Cisco Collaboration products for 11 years in total. has a great deal of TAC expertise assisting customers with the Jabber, TP, CUCM, and IM&P. He holds a BE in Telecommunications and Electronics. has completed DevNet, CLCOR (350–801), and CCNA (R&S) certifications. Dipin Divakaran For a total of 14 years, Dipin Divakaran has worked with Cisco Collaboration solutions. possesses a wealth of TAC expertise assisting customers with TP, CUCM, and MS products

76 attendees

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Wednesday, June 25, 2025

Welcome to the session on "Troubleshooting Drops on NCS 5500." In this session, we will explore the various techniques, tools, and best practices for identifying and resolving packet drop issues on the NCS 5500 platform. Packet drops can have a significant impact on network performance and understanding how to diagnose and address them is critical for ensuring smooth operations in Service Provider and Enterprise environments. This session is designed to provide a structured approach to troubleshooting, focusing on real-world scenarios and leveraging the powerful diagnostic capabilities of the NCS 5500. Whether you are new to the platform or looking to deepen your expertise, this session will provide valuable insights and actionable techniques. Agenda: 1. What is drop? 2. NCS 5500 Architecture 3. Life of a packet 4. Troubleshooting Tools 5. Troubleshooting packet drops 6. Demo (OOR)

69 attendees

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