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Technology and Support Events and Webinars

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Friday, March 1, 2024
Announcing the Production Services Webex Webinar Community!
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  Announcing the Webex Webinars Production Services Community! A community for Webex Webinar experts and those who'd like to be The Production Services Community is a space for all users of Webex Webinars to find resources on Webinar Production, such as How-To videos, previous Director's Chair recordings, Webinar tools & resources, and more, moderated by the Production Services team. We'll also have Office Hours every Friday at 11:00am - 1:00pm Pacific where you can ask our Producers your burning questions on Webinars. Joining is easy, just use the Login with Webex option on the landing page, or create and alternate login with email. What You'll Find in the Community: Info on Production Services Director's Chair sessions and resources, current and previous years Comparison of Share App, Share Screen, and Share File How-To clips on different Webinar features Webinar resources Demos on basic Webinar setup and management General Webex resources Check back regularly for new and updated content, links to other useful training sessions, information on the transition to Webex Suite Platform and more!   Join Now!   For more information please visit; Webex Community. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Thursday, July 11, 2024
Community Live - Introduction to WebEx Calling
Community Live Event - Introduction to WebEx Calling Welcome! In this session, we will explore Webex Calling, Cisco's innovative cloud-based telephony system. Our goal is to provide you with a comprehensive overview of Webex Calling, showcasing some of powerful features and functionalities that are set to revolutionize your business's communication landscape and additionally, we'll guide you through the support network available to ensure you have the assistance you need.   Agenda:  Overview of Webex Calling Basic configurations Monitoring in control hub Common issues Support and Resources   By the end of our session, you'll have a comprehensive understanding of Webex Calling's capabilities and how to access our dedicated support team for any future inquiries.     Experts Details  Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.   Angel Bailon: Webex Calling Technical Consulting Engineer Armed with a degree in Network and Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. His technical acumen was refined through his involvement in Cisco's Academic Excellence Program, where he demonstrated outstanding performance. Currently, he is an esteemed contributor to the Cisco Webex Calling support team. In this role, he employs his expertise to not only assist customers but also to enrich the overall service experience. His contributions extend beyond support; he actively enhances the knowledge base by conducting both internal and external training sessions and developing informative content on Webex Calling.   Alejandro Gomez: Webex Calling Technical Consulting Engineer A graduate with distinction in Computational Engineering, he is recognized for his dedication as a Technical Consulting Engineer, fueled by a deep-seated passion for technology and a commitment to enhancing customer experiences. His technical proficiency was sharpened within the rigorous environment of Cisco's Academic Excellence Program, where his exceptional performance set him apart. He is actively engaged in the creation of comprehensive documentation, instructional videos, and training resources, all aimed at bolstering the understanding and adoption of our technology. His contributions are invaluable in supporting the continuous growth and success of our technological solutions.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Thursday, August 1, 2024
Community Live-Registration of MPP Phones & Webex App in Webex Calling
Community Live Event - Registration of MPP Phones and Webex App in Webex Calling Welcome! This Webinar covers a comprehensive understanding of Multiplatform Phones (MPP) and their integration, starting with the basics of MPP devices and moving on to the process of adding these devices to the Control Hub. We will delve into the provisioning and registration procedures, ensuring a seamless setup. Additionally, we will diagnose common issues in MPP devices, providing practical solutions. The session will also explore the Webex App, followed by troubleshooting common issues to maintain optimal performance.   Agenda:  1. Understanding MPP Devices 2. Adding Devices to the Control Hub 3. Provisioning and Registration Process 4. Diagnosing Common Issues in MPP 5. Understanding Webex App 6. Diagnosing Common Issues in Webex App   Experts Details  Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.   Angelica Gomora: Webex Calling Technical Consulting Engineer  With a degree in Telecommunications Engineering, Angelica Gomora began her professional journey with an internship at the Customer Experience Academy program. This experience provided a strong foundation for her career at Cisco. Currently, she is a valued member of the Cisco Webex Calling support team. In her role, she utilizes her expertise to support customers and improve the service experience. She has also made contributions by creating valuable internal and external content.   Roberto Alvarez: Webex Calling Technical Consulting Engineer Holding a Bachelor's degree in Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. Currently, he is a valued member of the Cisco Webex Calling support team, actively involved in creating comprehensive documentation, instructional videos, and training resources. These efforts are aimed at enhancing the understanding and adoption of our technology.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Wednesday, September 11, 2024
Community Live - Troubleshooting Automation Failures in Cisco XDR
Community Live Event - Troubleshooting Automation Failures to Enhance Security Posture and Response Times in Cisco XDR   Welcome! In this session, we will explore utilizing the automation tool within Cisco Extended Detection and Response (XDR) enhances security operations by accelerating threat detection and response while reducing manual workload. Automation enables the orchestration of routine tasks, such as alert triage and incident response, allowing security teams to focus on higher-level analyses and strategic responses. By implementing standardized security playbooks, and workflows, organizations can ensure quick and consistent action against common threats, while complex attacks are managed more efficiently through automated information gathering and analysis. By the end of our session, you'll have a comprehensive understanding of configuring and troubleshooting common automation issues and how to access our dedicated support team for any future inquiries.   Experts Details  Jordan Creek: Security Technical Consulting Engineer Jordan Creek is an Engineer and Lab Admin in Technical Services (CX) for the ATS Cloud Security product suite consisting of Secure Endpoint, Malware Analytics, and XDR. Jordan works in the Research Triangle Park (RTP) Area in North Carolina. Jordan graduated in 2018 from the East Coast Polytechnic Institute, majoring in Information Technology and Security. He began working with Cisco in 2016 as an intern in the Cisco Advanced Lab Operations. In April 2018, He joined TAC as a member of the Firewall team. After three years here, he transitioned over to the ATS Cloud Security Team. Since being on the ATS team, he has honed his technical skills and has become the Lab Admin and subject matter expert for the respective technology. During his free time, Jordan relaxes as a TCG and board game hobbyist. You can also find him outdoors, enjoying mother nature as a renown Eagle Scout. When Jordan is not working, he enjoys spending time with his wife Alex, cat Millie, and soon to be born son.   For more details and information, visit the Security community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Thursday, November 7, 2024
Domain Migration tool from UCS Manager/UCS Central to Intersight (IMM)
Community Live - Domain Migration tool from UCS Manager/UCS Central to Intersight (IMM)   Welcome! In this session, we will explore Cisco's Intersight Managed Mode (IMM) transition tool presented as a solution to simplify server deployments and migrations in Data Centers. By enabling replication of existing configuration to UCS Manager (UCSM) and/or UCS Central, this tool effectively converts existing Service Profiles and Service Profile Templates into IMM Profiles. This conversion significantly speeds up the deployment of new servers and makes it easier to migrate existing servers to the Intersight Managed Mode (IMM) environment. Additionally, the Operating System (OS) installation tool complements this solution by enabling unattended installation of the operating system on one or multiple servers, simplifying the process and reducing the complexity of system administration Agenda: Introduction to Migration tool Installation of Tool Demo Migration tool Introduction to OS Installation tool Demo OS Installation   Play Webinar Recording Experts Details  Francisco Zerón: Computer Systems Engineer Francisco Zerón graduated from the University of the Americas Puebla (UDLAP) as a Computer Systems Engineer and has achieved CCNP Datacenter, CCNP Enterprise and Cisco DEVNET certifications. His track record includes strategic collaborations with renowned partners and an outstanding track record in the technical support team (TAC). Francisco stands out for his deep knowledge and practical experience in a wide variety of Cisco solutions, ranging from UCS to Nexus and Catalyst. Additionally, he has been recognized with the prestigious title of "TAC Hero of Operational Excellence" for his exceptional contribution to technical support and his skill in handling critical situations. Jorge Márquez: Communications and Electronics Engineer Jorge Márquez is a Communications and Electronics Engineer graduated from the National Polytechnic Institute, he has a solid academic background and CCNA Enterprise, Cisco DevNet and Azure Stack 9000 certifications. His extensive experience in the workplace has allowed him to obtain Python programming and network management. He successfully completed the CX Incubation program and has managed to reach the position of Senior Engineer in the Server Virtualization team, where he plays an expert role in specific topics. Currently, he serves as a member of the Cisco TAC technical support team, where he applies his knowledge of Cisco solutions such as UCS, Intersight, and Azure Stack Node. For more details and information, visit the Data Center and Cloud community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Wednesday, November 13, 2024
Community Live - Navigating DHCP Processes in SD-Access Network
Community Live - Navigating DHCP Processes in SD-Access Network   Welcome! In this session, you will discover how DHCP works in SD-Access networks! Dive into integration, configuration, and troubleshooting in Cisco Catalyst Center. This session will focus on the correct implementation and resolution of DHCP-related issues within an SDA network. Topics covered will include the life of a packet within an SDA Fabric, from the insertion of option 82 by DHCP snooping and its importance, encapsulation in VXLAN, how to capture packets involved in the DHCP process to perform accurate analysis and diagnosis in case of a failure, and useful commands to troubleshoot problems. Learn all this and more with expert tips to keep your network agile and efficient. Agenda: • Fundamentals of DHCP in SD-Access • Limitations of DHCP in SD-Access networks • DHCP process within SD-Access • Troubleshooting common issues View Recording HERE.   Experts Details  Carlos Nicoletti: Technical Consulting Engineer Carlos Nicoletti is a Technical Consulting Engineer with over 7 years of experience at Cisco. His career began with the Internet of Things (IoT) team and has evolved to his current role in the Cisco Catalyst Center team, specifically focusing on SD Access. His expertise includes topics such as DHCP in Fabric, LISP, PubSub, Plug and Play, LAN Automation, and Cisco Trustsec. He has also been recognized for his participation in events like Cisco Live and Cisco Connect, where he has shared his expertise and knowledge. Carlos graduated from the Universidad Nacional Autonoma de Mexico (UNAM) and is an ex-professor at this university. He also holds certifications in CCNA, CCNP Enterprise, ScrumMaster, and ITIL v4.   Diego Cabañas: Team Captain of the SDA/Catalyst Center Team Diego Cabañas is a Team Captain of the SDA/Catalyst Center Team at Cisco, with over a decade of experience in networking. He studied Electronic Technologies Engineering at Tec de Monterrey and joined Cisco in 2014. Diego is a father of three who enjoys reading and staying updated with the latest innovations. Specializing in Campus Automation for Enterprise Networks, Diego focuses on switching architectures, SDA, Catalyst Center, and automation technologies. He currently solves complex networking challenges and designs solutions that enhance the efficiency, scalability, and security of networks. For more details and information, visit the SD-Access community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Cisco SD-WAN Design
Join us as our experts walk you through how to plan your architectural design in preparation for a successful Cisco SD-WAN solution integration. By the end of the session, participants will understand Cisco SD-WAN architecture dependencies and will be able to prepare their environment for the required network changes.
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uSID Introduction and SRv6 initial configuration
Discover the fundamentals of uSID, a critical component of modern network architecture, and its role in simplifying network operations. Additionally, learn the practical steps involved in setting up SRv6 in your network environment, providing you with a strong foundation in this innovative technology.
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Upgrading Your Catalyst Center
Join us as our experts walk you through best practices for upgrading Cisco DNA Center, both in an air gapped environment and a standard deployment. Learn how to prepare for the upgrade by completing the upgrade checklist and prerequisites, and review a step-by-step upgrade workflow, as well as post-upgrade verification processes.
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Introduction to Meraki APIs
Join us as our experts walk you through Meraki API categories, their features and uses. Learn about Dashboard API, Webhooks, Scanning API, and MV sense.
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Upgrading your Cisco Spaces Connector
Join us as our experts walk you through how to upgrade your Cisco Spaces connector to the latest version. We will demonstrate the various upgrade flows and review best practices for completing the upgrades.
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