TelePresence and Video Infrastructure

Dear all,Our server crashed due to power outage . I reinstalled some of the servers in dell server.I have uccx 11.6,cucm 12.0 and jabber guest 11.1.2I set up cti route point on uccx which are registered to cucm.I set up call link to 7000(cti route po...

I recently purchased a C60 from a third-party and it was factory reset and there isn't any software on it. I created an account on Cisco to download the firmware, however, it says I need to have a service contract in place in order to download the fi...

Our organisation has 9 Cisco Webex Boards but only 7 Room Device Licences. The features appear to be identical across all Webex boards and I cannot identify which boards are unlicensed. What do these licences actually do? How do I identify the unlice...

The system was originally shipped with 8.0.0, we have upgraded it to 8.3 then 9.0.0(19), everything was fine for a week and a half. Suddenly this morning after 5 to 10 mins during the call, all screen went black and Touch 10 shows lost connection. Tr...

Hi, Gents, I have been working on this for a few days and realized that I need to understand a few things better. Therefore, I have a few questions which I hope you guys can help me with. First of all, I think I got this to work before, but now it is...

I have the following hardware : SX20 Codec with firmware TC7.3.6.ea51021. The codec is connected to a CTS-PHD1080P12XS2 camera with a CAB-PHD4XS2-SPLIT cable. I have a TRC5 remote, which has to be compatible with the TC software The problem however i...

What is the command syntax to get the mac addresses of the interfaces for the Acancno X3 to get licensing from ACU to CU .. I am running cms 2.6.1 now on the CMS's  and need the shared multiparty licensing fixed ... Any help is appreciated.  

Hi, I have Telepresence Conductor 2.3 version deployed in BE6k.We have deployed it in 2015. We have forget its admin(administrator user) password. we reset its password with pswre command.After resetting the password of username admin, we are unable ...

Got CMM 2.6.0.339 up running ... Performance observation. 1. TMS VM windows 2016 version 15.9.02. CMS Acano X3 2.6.13. CMM VM 2.6.0.339All CMM and TMS VMs co-located in same building.CMS in different building on same campusNO Firewall involved.  Prob...

Running TMS 15.9.0 Running CMS 2.6.0 I am trying to get CMS connected to TMS but it's not working ... TMS uses port 443 HTTPS to communicate with devices. Well the CMS uses port 445 on the Admin interface  and it's not working ??? When I try to put 4...