TelePresence and Video Infrastructure

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Resolved! SX 20 Won't Load

I have an SX20 codec that, once turned on, sits at a blank screen. At one point, it would display the Cisco logo before going to a black screen, but now it doesn't even load that. The power light is white and continues to spin. The mic gets power, bu...

Presentation stopped to be displayed even if RTP packets still reach the EX90

Hello,On a customer site, we have a telepresence infrastructure:- VCS-C 7.2.2- MCU 4501- C20 and EX90 endpoints in the LAN and remote sites (~30 endpoints) all running FW TC6.2.0The endpoints are registered in the VCS-C using SIP protocol only, no en...