TelePresence and Video Infrastructure

Hi,  We have a setup of CUCM 9.1.2, conductor XC 4.2 and Cisco TPS 4.1 on 320. Issue we are facing is when anyone dial the meet me number it does not say welcome to conference bridge. Is the Conductor essential limitation or there could be other issu...

Lost control of the camera. The touch control 10 and interface web its not possible to move the camera, and its necesary to power off the camera. The vídeo its good. When we upgraded  TC7.3.6 to CE8.1.1 the issue start.

Hi all,  I've been wondering how does Telepresence systems integrates with Cisco Webex cloud?  What are the components needed to set it all up?  Does the endpoints still register directly to CUCM as they would and uses Expressways as B2B to reach the...

Hello we have a deployment where we have AD LDS connected to CUCM as we have multiple domains. We are having issues where users are being declined by rooms because when they book a room they are not found in TMS. They are not on the same domain as th...

Hi All, I have been reviewing Cisco documentation about upgrading firmware on MX300 and SX10 and still don't have a clear understanding. I have a number of Cisco Telepresence devices (MX300 G2 and SX10) which are registered to Cisco Unified Commun...

Hi Folks, I have a customer that has a SX20 located in a ceiling rack with the main camera being in the room.  I want the IR signals to go through the main camera and have turned the Camera IR setting to On and the System Unit IR to off.  This only a...

Hello,We are facing an issue with a Vidyo Gateway and a Cisco sx20. When we place a call with SD resolution, endpoint connect correctly but when the station try to place an HD call we receive sound and video on Vidyo side but the Cisco system has "no...

Hello, I am having an issue connecting my Codian bridge to a Polycom RMX and getting the content sharing to work properly back and forth. I do my dial out using TMS over H.323 from the Codian to the RMX. By default, I show up as being the MASTER on t...

Hello, What would be the latest version of JAVA that is supported with TMS 13.2.2. As I was informed that the is a security issue with JAVA 7u45 and wanted to know if there is a newer version of JAVA that can be installed or 7u45 would be the latest ...

Running VCSc and VCSe  on X8.5.1 Keep getting DNS failed resolution in my search history when calling loopback@cisco.com  ... I confirmed loopback@cisco.com is working via a CMCL workstation. the network log on the vcse states there is no DNS configu...

Hi, We are looking for the Training of TX9200, any information is highly appreciated, please include the date and location....