TelePresence and Video Infrastructure

Hi, We want to upgrade software version of MCU MSE 8510 from 4.3 (1.68) to latest 4.5 (1.85). We have all contract to download and upgrade the software. There has been multiple software release for MCU mentioned below; 4.3 (1.68) (current installed v...

I've been working on deploying a SME to migrate us off our h.323 gatekeeper voice and video infrastructure to SIP. I'm running into issues with the SIP trunk going from the SME to the VCS-C for video calls going to the VCS-E. When ever I place a call...

bug with EX90s. They go into maintenance mode during calls and have to be rebooted to get them out of maintenance mode. Upgrading the software fixes the problem. TC7.3.6 is suppose to fix problem. But when I try to upgrade I get that the file is corr...

I am wondering do SX20 supporting motion detect feature? I am using CTS-PHD1080P12XS2+ camera. Meaning when presenter are talking or moving, camera will auto focus and spin on the presenter.

i have a vcs-control connected to a vcs-expressway , i was wondering if i register my video conference units into the vcs-control how will they get out of my network and with which ip address? will it get the vcs-c ip address or will the call get div...

I have 2 cams connected to a few different c60/c90 systems.  What's the best way to upgrade the secondary cameras firmware?  Running 7.3.6. In the past I've just physically moved them to the primary location plugged in and booted.  Hoping there was a...

Its possible to connect a switch scalate cámaras with Sx20?

Is there a backdoor or administrator password to get in if password is forgotten? 

Hello, i try to configure mobile remote access on expressway E.  The problem is that, when i create  "Unified Communications traversal" zone for Expressway E and C i got this error on expressway E. This is expressway E event Log. If you cant see: 20...

We are having a Expressway-C and Expressway-E with RMA License for B2b Calls. We are able to setup the successful calls with some Endpoints which dial from outside to our MCS or C40 Multi-site Device. But with on of partner company who has polycom vi...

Cisco Jabber MOVI Video calls on Microsoft Surface Pro 4 has bad video quality. There is a green tint observed on the video.On investigation, Surface pro 4 uses different technology for video. There is a architectural change required in Jabber to sup...

Hi, We have an install were an SX20 system is being installed but screen that the camera is going on will be above a fireplace. This means that the camera once on the TV will be at a height of 1800-1900mm from floor level. I know you recommend 1200...

Should I be able to share content from a DX80 to Jabber for Windows? When in a point to point call on my DX80 with a Jabber user, I do not get the button to share my screen. The Jabber CSF is configured to allow Video, and the SIP Profile has BFCP e...