10-06-2017 02:10 AM - last edited on 03-25-2019 09:18 PM by ciscomoderator
Hi all,
I am using Cisco SX20 with firmware version 9.1.4 (lastest). So, when i show sefl-view on screen, it is not good , quite hazy and blur.
I also adjust camera paratmetter settings but not helpful.
Any ideas?
Thuc
10-06-2017 04:07 AM
10-08-2017 07:16 PM
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10-09-2017 03:22 AM
let me try and get back soon
10-12-2017 01:07 AM
Hi all,
I tried to update the firmware to version 7.3.11 and version 9.1.4. So, it is not helpful. The issue is still there. Any ideas for me?
P/s: I have six SX20 devices (same deal) getting this issue.
Thanks,
Thuc
10-31-2017 05:39 PM
Do you have a default camera position preset on your camera that has been set while the camera is out of focus?
Does the camera come in to focus if you Zoom it in our out?
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11-03-2017 09:40 AM
11-05-2017 02:57 PM
It has been acknowledged by Cisco that this is a bug with the camera firmware,. There is a fix for this in the next release of the CE9.2.x code (and as I mentioned in an earlier response, the camera firmware release has already been reverted to fix the issue in the old TC7.3.11 software if you want to downgrade to that).
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11-20-2017 11:42 AM
Hi Wayne,
Is there a bugID for the camera Issue and do you think it will make it to CE9.2 or will it have to wait for a 9.2.x sub release?
thanks,
mwm
11-27-2017 04:21 PM
The fix is in CE9.2.1 which is now available.
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05-08-2018 12:33 AM
We have upgraded from TC7.3.12 to CE8.3.4 and we are having same issue. Will it fix FW issue if I upgrade to CE9 and downgrade to CE8?
05-08-2018 06:52 PM
From my experience, no, it will only stay fixed when running one of the newer CE9 releases which includes some endpoint tweaks to refocus the camera as well as the camera firmware fix.
The Bug listed earlier (CSCvg09988) only mentions the fix being available in the newer CE9 releases too.
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05-11-2018 10:49 AM
We have seen this issue with our SX20 4x Camera and the issue was resolved after upgrading from CE 9.1.4 to CE 9.3.0.
05-15-2018 09:09 AM
05-16-2018 06:31 AM
Hi,
That is not entirely correct. Once the camera has been upgraded the camera will never downgrade (The old cameras before Precision 60 do not have software parity with the codec).
The latest camera software resolved the focus issues and step loss issues but the problem was on the codec side. The codec was sending a focus reset every time the codec was taken out of standby, and this worked with older camera software but it was a workaround. The new camera code was intended to fix all of the issues without using any workarounds but unfortunately when we said it was fixed the conflicting code still existed in the codec side, this has been rectified in the newer releases (CE9.2.4 I believe). This issue therefore still resides in older codec code so a downgrade will not downgrade the camera but will cause the conflict between the old codec behavior and the camera.
/Magnus
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